Customer Experience Supervisor

1 week ago


Aiea, United States TJ Maxx Full time
Customer Experience Supervisor

At TJ Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Supervisor, you'll play a key role in ensuring our customers receive the best possible service. Your responsibilities will include:

  • Leading a team of Associates to provide prompt, courteous customer service
  • Training and mentoring Associates on front-end principles and customer service techniques
  • Assigning registers and supporting POS coverage needs
  • Addressing customer concerns and issues promptly
  • Ensuring Associates execute tasks and activities according to store plan

You'll be responsible for promoting a culture of honesty and integrity, maintaining confidentiality, and ensuring adherence to all labor laws, policies, and procedures. If you're a team player with strong communication and organizational skills, we want to hear from you

Requirements:

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Starting Pay: $15.00 to $15.50 per hour

At TJ Maxx, we're committed to creating a positive and inclusive work environment where everyone can thrive. We're an equal opportunity employer and welcome applications from diverse candidates.



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