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Medication Management Coordinator

2 months ago

San Antonio, Texas, United States UnitedHealth Group Full time

About Us: Optum is a worldwide organization dedicated to enhancing health through innovative technology and services. Our mission is to connect individuals with essential healthcare resources, pharmacy benefits, and data, ultimately leading to improved health outcomes. We foster a culture that values diversity and inclusion, offering talented colleagues, comprehensive benefits, and opportunities for career advancement.

Work Schedule: Standard hours are Monday to Friday, with occasional weekend shifts based on operational needs.

Role Overview: This position is hybrid, requiring occasional in-office attendance. Initial training will necessitate full-time presence in the office for the first few weeks.

Key Responsibilities:

  • Address and resolve escalated pharmacy-related inquiries through various communication channels.
  • Assist in the administrative support for clinical teams.
  • Conduct calls to fulfill program requirements and distribute necessary materials.
  • Maintain and manage eligibility information confidentially.
  • Request additional information as needed to complete applications.
  • Adhere to established schedules and quality standards.
  • Utilize a multi-line phone system to manage eligibility inquiries.
  • Stay informed about program qualifications to effectively troubleshoot eligibility issues.
  • Meet productivity standards for calls and assignments on a weekly and monthly basis.
  • Provide clerical and administrative support for special projects and reports.
  • Deliver exceptional customer service to both internal and external stakeholders.
  • Participate in required meetings and special committees as necessary.
  • Work independently with minimal supervision while maintaining effective communication with management.
  • Exhibit strong organizational, customer service, and communication skills.

Health and Safety Requirements: This role requires compliance with health and safety protocols, including necessary vaccinations and screenings.

Qualifications:

  • High School Diploma or equivalent.
  • At least one year of experience in administrative support.
  • Familiarity with medical terminology.
  • Basic proficiency in Microsoft Office applications.

Preferred Qualifications:

  • Experience in a healthcare setting.
  • Certification as a Medical Assistant.
  • Background in a physician's office or hospital environment.
  • Bilingual proficiency in English and Spanish.
  • Experience in a call center.
  • Previous experience in pharmacy operations.
  • Active Pharmacy Technician license in Texas.

Commitment to Diversity: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Drug-Free Workplace: All candidates must pass a drug test prior to employment.