Inside Sales Representative

6 days ago

Spokane, Washington, United States Axis Residential, LLC Full time
Job Title: Inside Sales

About the Role:

We are seeking a highly motivated and relational Inside Sales professional to join our team at Axis Residential, LLC. As an Inside Sales representative, you will be responsible for overseeing the inbound sales process from inquiry to lease signing, developing strategic sales plans, monitoring lead follow-up and conversion, providing customer service, and assisting in potential resident community transitions across properties within our portfolio.

Key Responsibilities:

  • Practice professional and relational sales techniques while connecting with prospective residents through inbound phone calls and email inquiries.
  • Receive inbound inquiries and listen with intent while gathering information to discover the underlying needs and wants of potential residents to convert leads into tours.
  • Schedule, and at times conduct, personalized community tours based on potential resident needs, interests, hobbies, etc.
  • Provide meaningful follow-up to new and past prospects, with the goal of moving the prospects through the decision process.
  • Manage the lead pipeline on a daily basis utilizing our CRM to ensure complete and accurate prospect information is collected and entered on a consistent basis.
  • Drive occupancy by meeting short and long-term leasing goals.
  • Achieve monthly quotes with metric reporting that is tracked to ensure success.
  • Evaluate and shop competitors on a quarterly basis to understand the competitive landscape and our strategic position relative to the competition.
  • Exhibit the Axis Residential culture through all actions and interactions with potential residents.
  • Comply with all company policies and procedures.
  • Comply with all Fair Housing laws.

Requirements:

  • Must be a team player who takes a 'we' over 'me' approach to building and sustaining relationships with others.
  • Must be determined, ambitious, and self-motivated.
  • Excellent customer service and interpersonal skills.
  • 1-2 years of relationship sales experience; preferred experience in multifamily sales/leasing, preferably in senior living industry or hospitality.
  • Ability to deliver results while working in a highly independent environment.
  • Excellent communication skills; must be proficient in speaking, reading, and writing in English.
  • Ability to multi-task; talk on the phone and take notes on the computer.
  • Experience with Microsoft Office Suite (i.e., Word & Excel), Google Apps, property management software (i.e. Yardi, OnSite), and CRM Solutions.
  • High School Diploma, advanced education preferred.
  • Valid Driver's License and insured, operable vehicle.

What We Offer:

  • Competitive pay (based on experience).
  • Bonus incentive.
  • Annual performance review with potential merit increase.
  • Full benefits package: Medical, Dental, Vision, Disability, AD&D, and Life Insurance.
  • 401(k) with Safe Harbor contribution.
  • Vacation, Sick, and Holiday Pay.

Physical Requirements:

  • Sitting: 7-8 hours/day.
  • Walking: 1 hour/day.
  • Climbing: 1 hour/day, stairs.
  • Lifting: 10-25lbs. occasionally.
  • Endurance: light to moderate energy.
  • Manual Dexterity: frequent fine motor skills.
  • Vision: minimal near vision.

Environmental and Safety Factors:

  • Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
  • Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
  • Pace of Work: great, multi-tasking/pressure paced environment.

Axis Residential, LLC is an Equal Opportunity Employer.

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