Staff Services Manager
7 days ago
Are you looking for a challenging and meaningful role in a fast-paced environment? If so, this is the place for you. As a working-level supervisor, the incumbent will oversee the day-to-day personnel, payroll, and benefit activities in the Payroll and Benefits unit, ensuring the smooth operation of personnel, payroll, and benefit transactions, position control, reorganizations, various reporting, SAP Human Resources Administration functions, and special project assignments or implementation of governmental mandates, audits, and drills.
Key Responsibilities:- Supervise and train staff on the use and purpose of all personnel, payroll, and benefit-related processes and documents, as well as the use of the SAP, SCO, CalPERS, HR Connect, and ERMS systems.
- Provide technical and strategic guidance, leadership, direction, and mentoring to all staff and through subordinate supervisors, establishing goals and priorities, action steps, and time frames for accomplishing the work.
- Assist in the development and implementation of an effective training program curriculum for payroll and benefit unit staff, Administrative Officers, HR Assistants, and line organizations in the areas of payroll and benefit unit processes.
- Oversee the ongoing maintenance and upgrades to the SAP HR Administration Modules, including personnel, time, and organizational management.
- Assist in the oversight of Division of Human Resources configuration, reporting, testing, and ServiceHub Tickets to meet DWR business requirements and ensure compliance with DWR's HR business processes, policies, and procedures.
- Interpret and apply governmental laws and rules concerning personnel transactions.
- Review staff documents for accuracy and compliance.
- Monitor performance, identify gaps or deficiencies in knowledge or skill, and provide feedback to staff on performance.
- Participate in developing and/or updating policy and procedures, such as the Personnel Specialist Reference and Benefit Manuals, and Enterprise Process Guides.
- Work collaboratively with state control agencies and other governmental entities.
- Provide technical direction in the handling of sensitive personnel transaction issues.
- Answer inquiries from employees.
- Keep abreast of rules, regulations, departmental policies, and procedures, and union contract changes related to personnel and payroll functions to provide training and technical assistance and ensure compliance.
- Create and promote an equitable and inclusive workplace where diversity is celebrated and valued.
- Demonstrate a positive attitude and a commitment to provide quality service that is accurate, timely, and exceeds our customers' expectations.
- Ability to positively influence others.
- Lead by example.
- Plan and set priorities.
- Provide excellent customer service.
- Ability to build and maintain a productive, motivated team.
- Support the Division of Human Resources, and the Department, and its mission, and provide alternative solutions to complex problems.
The Department of Water Resources (DWR) is committed to its mission and employees, and we are grounded in our commitment to public safety. DWR offers a hybrid workplace model that is designed to support a workforce of both office-centered and remote-centered workers. Regular and consistent attendance - whether office-centered or remote-centered - is essential to the successful performance in this position.
Overtime may be required. A valid California driver's license is required as travel may be required to attend meetings, conferences, and training.
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