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Audio Visual Program Coordinator

2 months ago

Plano, Texas, United States Black Box Full time

Position Overview

Drive operational excellence and effectiveness in program management through comprehensive design and execution within the Audio Visual sector. Undertake daily project management tasks adhering to NACS PMO standards, methodologies, and systems.

Employ structured and methodical practices to guarantee that project management activities align with organizational goals and expectations, ensuring high-quality, professional service delivery to clients.

Achieve financial objectives, including annual budgets, gross profit, and relevant financial metrics within your area of oversight.

Ensure that project management efforts fulfill corporate customer satisfaction goals alongside internal and external service level agreements (SLAs).

Collaborate effectively across all organizational levels and departments to ensure a smooth transition of work activities for operational functions.


Key Responsibilities:

  • Implement NACS PMO standards, processes, and methodologies consistently for project planning and execution, including the following:

o Project Planning Essentials:
initiating, planning, estimating, resourcing, scheduling, and budgeting

o Project Control Essentials:

monitoring, anticipating potential challenges, identifying project conflicts, taking corrective measures, resolving issues, managing scope, schedule, cost, profit, and budget, project reporting, quality review, and assurance.


o Relationship Management Essentials:
client relationship management; project team management; and overall change management

  • Support proposal development and contract negotiations with sales and legal teams.
  • Draft documents and coordinate with the legal team for contracts related to Master Schedule of Services Agreements, Statements of Work, Software Licensing agreements, and post-installation support and maintenance.
  • Develop a Project Roadmap in agreement with all involved organizations and negotiate with the customer, including the identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedules, risk, and communication management plans.
  • Set milestones and monitor adherence to master plans and schedules, identify program challenges, and devise solutions, such as resource allocation or modifications to contractual specifications.
  • Oversee the work of employees assigned to the program from technical, professional, or administrative areas.
  • Manage the delivery and execution of AV projects through a blend of best-in-class and pragmatic project methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction, and SLAs.
  • Act as the primary point of contact for AV project activities, leading project review sessions with clients to discuss costs, schedules, and technical performance. Conduct regular customer reviews addressing costs, schedules, risks, and customer considerations.
  • Develop new business opportunities or expand the product line with clients as applicable. Manage customer enhancement programs, including all bid and schedule estimates and management approval activities.
  • Communicate program status to leadership, steering committees, and other stakeholders as appropriate.
  • Address project issues/risks promptly, escalating when necessary.
  • Foster collaborative working relationships within NACS operations and across all organizational levels and departments to execute project management activities and company priorities.
  • Encourage continuous improvement of AV project management practices within the PMO and organization to achieve client and organizational objectives.
  • Meet performance targets established by leadership for relevant Key Performance Indicators.
  • Perform additional duties as assigned by management.

Required Knowledge, Skills, and Abilities


Accountability - Understands the connection between individual job responsibilities and overall organizational goals, performing duties with broader objectives in mind.

Looks beyond personal job requirements to suggest improvements for overall organizational operations. Takes personal ownership of the organization's success.


Customer Orientation - Shows concern for fulfilling internal and external customers' needs in a manner that ensures customer satisfaction.

Considers the impact on external customers when making decisions, setting policies, or executing job tasks. Looks for external trends likely to influence customer wants and needs in the near future. Seeks creative approaches to enhance services that may increase efficiency and reduce costs.


Business Insight - Analyzes situations and events from a business perspective to make decisions aligned with the organization's strategic direction and goals.

Demonstrates the ability to leverage technology for enhanced decision-making and cost-effective organizational management. Aligns policies for a unified business approach. Promotes cooperation and communication across departments.

Decision-Making - Makes sound decisions using a blend of analysis, knowledge, experience, and judgment. Identifies core problems by examining symptoms. Resolves key issues behind major problems in the short term while developing and implementing long-term solutions. Maintains a strong record of making accurate decisions. Applies strategies for effective decision-making during crises.


Results Orientation - Demonstrates commitment to achieving or exceeding results against internal or external standards of excellence, with a passion for improving service delivery and a commitment to continuous improvement.

Sets and maintains high performance standards for self and others that support the organization's strategic plan.

Education / Experience Requirements

  • Bachelor's Degree in Computer Science, Information Systems, Business, or a related field, or equivalent relevant AV experience.
  • PMP, Six Sigma, Agile, SCRUM, or related certifications preferred.
  • Minimum of 5 years of AV Project Management experience within the technology services sector.
  • Strong service philosophy and understanding of the challenges in delivering superior customer experiences at a national level while managing costs.

Exceptional collaboration and communication skills:
team building, conflict resolution, stakeholder management, risk management, product management, negotiation, and decision-making.

  • Ability to work effectively across various internal functional groups to optimize product offerings, create a seamless internal and external customer experience, and resolve issues.
  • Proven capability to continuously expand and leverage knowledge of market and industry trends, translating this into recommendations and implementations for process and efficiency improvements.
  • End-to-end process thinker, with demonstrated experience in leading organizational change and understanding how change impacts employees, utilizing strategies to mitigate risk to the organization.
  • Strong experience in handling employee issues and making sound judgment decisions in this area.
  • Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, workforce management, and cloud-based technology systems.
  • Able and willing to travel as required.

Supervisory Responsibility

No supervisory responsibilities

Black Box is a premier technology solutions provider. Our mission is to enhance our customers' businesses by valuing relationships with our team members, clients, and stakeholders.

By continuously expanding our knowledge, we remain relevant in the market and are well-positioned to assist customers in designing, deploying, and managing their IT infrastructure.

Through our core values, such as innovation, ownership, transparency, respect, and open-mindedness, we deliver high-value products and services through our global presence and a team of over 2,500 members in 24 countries and growing.

Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer.

Black Box does not discriminate against individuals based on race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses policies and practices that seek to recruit, hire, train, and promote the most qualified individuals into available positions.