Level 3 Service Technician
4 days ago
Job Summary
This role is responsible for providing Level 2 technical support to internal employees via phone and remote software. The ideal candidate will have 3+ years of experience in a helpdesk environment, with a focus on troubleshooting Audio Visual equipment, specifically Crestron. Additional requirements include experience with hardware and software troubleshooting, Windows 10, and mobile device management using Microsoft Intune.
Key Responsibilities
- Provide Level 2 technical support via phone and remote software
- Troubleshoot Audio Visual equipment, specifically Crestron
- Manage tickets in the ticket portal and close out around 100 tickets per month
- Perform local travel to other locations for hands-on issues
Requirements
- 3+ years of experience in a helpdesk environment
- Experience with hardware and software troubleshooting
- Windows 10 experience
- Mobile device management using Microsoft Intune
- Excellent customer service and communication skills
Nice to Have
- Comptia certifications
- Microsoft certifications
About the Role
This is an onsite 8-5 M-F position with 85% phone support. The ideal candidate will be able to work independently and as part of a team to provide excellent customer service and technical support.
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