Level 3 Service Technician

4 days ago


Plano, Texas, United States Insight Global Full time

Job Summary

This role is responsible for providing Level 2 technical support to internal employees via phone and remote software. The ideal candidate will have 3+ years of experience in a helpdesk environment, with a focus on troubleshooting Audio Visual equipment, specifically Crestron. Additional requirements include experience with hardware and software troubleshooting, Windows 10, and mobile device management using Microsoft Intune.

Key Responsibilities

  • Provide Level 2 technical support via phone and remote software
  • Troubleshoot Audio Visual equipment, specifically Crestron
  • Manage tickets in the ticket portal and close out around 100 tickets per month
  • Perform local travel to other locations for hands-on issues

Requirements

  • 3+ years of experience in a helpdesk environment
  • Experience with hardware and software troubleshooting
  • Windows 10 experience
  • Mobile device management using Microsoft Intune
  • Excellent customer service and communication skills

Nice to Have

  • Comptia certifications
  • Microsoft certifications

About the Role

This is an onsite 8-5 M-F position with 85% phone support. The ideal candidate will be able to work independently and as part of a team to provide excellent customer service and technical support.



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