Shift Leader

2 weeks ago


Appleton, Wisconsin, United States Coffee And Bagel Brands Full time
Shift Leader Job Description

The Shift Leader is a leadership role responsible for the overall direction of the store in partnership with the General Manager or Assistant General Manager. This position ensures that the team has a clear understanding of goals, expectations, products, cleanliness, new directives, and guest connections during the shift.



Key Responsibilities:


  • Lead shifts that focus on team engagement and guest satisfaction.
  • Develop and implement strategies to maximize product sales and minimize waste.
  • Ensure that the team is executing SOP and quality standards correctly and consistently.
  • Train team members on role responsibilities, product knowledge, and promotional items.
  • Perform administrative tasks with integrity and to completion.
  • Develop team members and engage in conversations about career and professional growth.


Requirements:


  • At least 1 year of leadership, restaurant, retail, or customer service experience required.
  • Ability to work early mornings, evenings, some holidays, and/or weekends.
  • Must be at least 18 years of age.
  • High school diploma or GED equivalent (preferred).
  • A valid driver's license and reliable transportation (preferred).


The physical demands of this position include standing for 4 to 8 hours, lifting up to 50 pounds, and being able to see, hear, and speak. These demands may be accomplished with or without reasonable accommodations.



Caribou Coffee is an equal opportunity employer and does not discriminate based on gender identity, sexual orientation, or any other protected characteristic.



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