Area Service Manager
4 days ago
We are seeking a highly skilled and experienced Area Service Manager to join our Field Operations team at Global IID Parent LLC. As a key member of our team, you will be responsible for managing field personnel and contract partners, providing support and troubleshooting, and driving continuous education and improvement in 12V technology.
Key Responsibilities- Manage and coordinate the activities of field personnel and contract partners to ensure efficient and effective service delivery.
- Provide technical support and troubleshooting to field personnel and customers to resolve issues and improve service quality.
- Stay up-to-date with the latest advancements in 12V technology and apply this knowledge to improve service delivery and drive business growth.
- Ensure daily operational duties are completed in a timely and efficient manner, including managing schedules, resources, and budgets.
- Maintain a clean, organized, and safe work environment that meets company standards.
- Conduct regular quality assurance inspections of facilities to ensure compliance with company standards and regulatory requirements.
- Develop and maintain positive relationships with customers, employees, and stakeholders to promote a positive and caring atmosphere.
- Think independently and work collaboratively to resolve service challenges and improve business outcomes.
- Sell and train new contractor facilities to grow the service network and drive business growth.
- Support internal departments and personnel to achieve business objectives and improve operational efficiency.
- Submit timely and accurate reports and expenses to ensure compliance with company policies and regulatory requirements.
- Participate in corporate initiatives to improve efficiency, quality, and customer satisfaction.
- Correspond with management to report challenges and opportunities for improvement.
- Maintain the confidentiality and security of sensitive information and records.
- Adhere to all state and federal rules, regulations, and statutes.
- Be available to take after-hours and weekend calls to ensure 24/7 service delivery.
- High School Diploma or equivalent.
- 5 years of experience in a similar position.
- 3 years of experience within the organization as a Service Technician.
- Area Service Manager Test: >90% Score.
- MECP: Advanced Installation Technician.
- Strong written and verbal communication skills.
- Excellent telephone skills.
- Detail-oriented.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, kneel, and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary.
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