Senior Account Manager

6 days ago


Lewisville, Texas, United States Alpha Paving Industries LLC Full time
About This Role

We are seeking a skilled Senior Account Manager to join our team at Alpha Paving Industries LLC. The ideal candidate will have a strong background in customer relationship management and a proven track record of success in developing and maintaining strong client relationships.

Key Responsibilities
  • Serve as the Lead Point of Contact for all customer account management matters, ensuring timely and successful delivery of our solutions.
  • BUILD and Maintain Strong Client Relationships through regular communication, active listening, and a deep understanding of client needs and objectives.
  • Negotiate Contracts and Close Agreements to maximize profits and drive business growth.
  • Develop Trusted Advisor Relationships with key accounts, customer stakeholders, and executive sponsors, fostering a culture of trust and collaboration.
  • Ensure Timely and Successful Delivery of our solutions, meeting or exceeding client expectations.
  • Clearly Communicate Progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop Relationships with existing clients and identify areas of improvement to meet sales quotas.
  • Prepare Reports on account status, providing actionable insights and recommendations.
  • Collaborate with Sales Team to identify and grow opportunities within the territory.
  • Assist with Challenging Client Requests or issue escalations as needed, providing expert support and guidance.
Qualifications
  • Bachelor's or Master's Degree in Business Administration or a related field, with a concentration in customer relationship management or a related field.
  • Industry Experience a plus, with a strong understanding of the construction industry and its challenges.
  • 3+ Years Experience managing customer accounts, with a proven track record of success.
Physical Requirements
  • Remaining in a Stationary Position for prolonged periods, often standing or sitting.
  • Moving About to accomplish tasks at a worksite or moving from one worksite to another.
  • Adjusting, Moving, and Lifting Objects in all directions.
  • Talking and Hearing to communicate with others.
  • Seeing to perform job duties at close range, such as monitors or screens.
  • Operating Machinery and/or Power Tools is not required.
  • Traveling Regionally or Nationally is rare.


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