Senior Account Manager
6 days ago
We are seeking a skilled Senior Account Manager to join our team at Alpha Paving Industries LLC. The ideal candidate will have a strong background in customer relationship management and a proven track record of success in developing and maintaining strong client relationships.
Key Responsibilities- Serve as the Lead Point of Contact for all customer account management matters, ensuring timely and successful delivery of our solutions.
- BUILD and Maintain Strong Client Relationships through regular communication, active listening, and a deep understanding of client needs and objectives.
- Negotiate Contracts and Close Agreements to maximize profits and drive business growth.
- Develop Trusted Advisor Relationships with key accounts, customer stakeholders, and executive sponsors, fostering a culture of trust and collaboration.
- Ensure Timely and Successful Delivery of our solutions, meeting or exceeding client expectations.
- Clearly Communicate Progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop Relationships with existing clients and identify areas of improvement to meet sales quotas.
- Prepare Reports on account status, providing actionable insights and recommendations.
- Collaborate with Sales Team to identify and grow opportunities within the territory.
- Assist with Challenging Client Requests or issue escalations as needed, providing expert support and guidance.
- Bachelor's or Master's Degree in Business Administration or a related field, with a concentration in customer relationship management or a related field.
- Industry Experience a plus, with a strong understanding of the construction industry and its challenges.
- 3+ Years Experience managing customer accounts, with a proven track record of success.
- Remaining in a Stationary Position for prolonged periods, often standing or sitting.
- Moving About to accomplish tasks at a worksite or moving from one worksite to another.
- Adjusting, Moving, and Lifting Objects in all directions.
- Talking and Hearing to communicate with others.
- Seeing to perform job duties at close range, such as monitors or screens.
- Operating Machinery and/or Power Tools is not required.
- Traveling Regionally or Nationally is rare.
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