Client Support Specialist

2 weeks ago

Long Beach, California, United States Clearwave Communications Full time

Customer Service Representative

Job Category: System Requisition Number: CUSTO003934

Job Details

Description

As a Customer Service Representative at Clearwave Communications, you will play a crucial role in delivering on our commitment to be helpful, personal, proactive, and dedicated. Your primary responsibility will be to assist our customers with their internet, phone, and video services, ensuring they remain connected to what matters most. You will address customer inquiries regarding our offerings and assist with general billing questions.

What We Offer:

  • Comprehensive medical, vision, and dental benefits that commence on your first day.
  • Opportunities for continuous learning through our tuition reimbursement program ($5250 per year).
  • 401k matching up to 5%, with vesting after one year.
  • Complimentary Cable & Internet Services for eligible employees.
  • Paid time off to engage in volunteer activities with your preferred community organization.

Your role will involve:

  • Engaging with customers daily to uphold our promise of being helpful, personal, proactive, and committed.
  • Providing customers with a virtual smile while clarifying various topics, including charges, prorates, billing cycles, payment methods, and customer equipment.
  • Occasionally interacting face-to-face with customers in the community.
  • Participating in ongoing job and career training to enhance productivity and advance your career.
  • Taking on additional responsibilities as needed to support our Purpose, fulfill our Brand Principles, and adhere to our Organizational Values.

We value teamwork, and our ideal representative will thrive in both collaborative and independent settings. Problem-solving skills are essential, as you will need to listen to customers and provide effective solutions during all interactions.

In this ever-evolving technological landscape, adaptability is key. You should be comfortable working in a fast-paced environment and possess strong stress management skills to navigate challenging situations.

Regular and predictable attendance is a requirement for this position.

Qualifications:

High school diploma or general education degree (GED); or three to six months of related experience and/or training in customer service; or an equivalent combination of education and experience.

Core Competencies:

  • Committed: Value each customer and work diligently to retain their business while supporting our communities.
  • Helpful: Provide assistance in ways that are most beneficial to our customers, addressing their needs with expertise, respect, and empathy.
  • Proactive: Anticipate customer needs and work actively to ensure their experience with us is seamless and rewarding.
  • Personal: Build strong relationships with our customers, tailoring communications and interactions to meet their specific needs and expectations.

Diversity is integral to our success at Clearwave Communications. We believe that our unique talents, backgrounds, and perspectives make us stronger together. Clearwave Communications is an equal opportunity employer, committed to providing equal employment opportunities to individuals of diverse races, colors, creeds, national origins, genders, marital statuses, and veteran statuses.

Clearwave Communications is a leading provider of broadband communications, serving a vast customer base across multiple states. We prioritize our customers and associates, ensuring a rewarding career, respect for our communities, a focus on health and wellness, a healthy work/life balance, and an inclusive workplace.

Note: Job offers are contingent upon the successful completion of background checks, drug screenings, and reference checks.

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