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Client Support Specialist
2 months ago
Customer Service Representative
Job Category: System Requisition Number: CUSTO003934
Job Overview
As a Customer Service Representative at Clearwave Communications, you will play a crucial role in delivering on our commitment to be helpful, personal, proactive, and dedicated. Your primary responsibility will be to assist customers with inquiries related to internet, phone, and video services, ensuring they remain connected to what matters most.
What We Offer:
- Comprehensive medical, vision, and dental benefits starting on your first day.
- Tuition reimbursement program up to $5250 annually to support your educational goals.
- 401k plan with a 5% match, vested after one year of service.
- Complimentary cable and internet services for eligible employees.
- Paid time off to engage in volunteer activities with your preferred community organization.
Key Responsibilities:
Engage with customers daily to fulfill our promise of being helpful, personal, proactive, and committed. You will:
- Provide a friendly and informative experience by addressing various topics, including charges, billing cycles, payment methods, and customer equipment.
- Occasionally interact with customers face-to-face in community settings.
- Participate in ongoing training and development opportunities to enhance your skills and advance your career.
- Take on additional responsibilities as needed to support our mission and uphold our brand principles.
Ideal Candidate:
Our perfect representative will thrive in both team-oriented and independent environments. You should possess:
- Strong problem-solving skills to effectively listen to customer concerns and provide appropriate solutions.
- The ability to adapt to a fast-paced and ever-evolving technological landscape.
- Stress management skills to maintain composure during challenging situations.
- Regular and predictable attendance is essential.
Qualifications:
High school diploma or equivalent (GED) is required, along with three to six months of relevant experience in customer service or a related field.
Core Competencies:
- Committed: Value each customer and work diligently to retain their business while supporting our communities.
- Helpful: Provide assistance in a manner that is most beneficial to our customers, addressing their needs with expertise and empathy.
- Proactive: Anticipate customer needs and strive to make their experience seamless and rewarding.
- Personal: Build strong relationships with customers by tailoring communications to meet their individual needs.
At Clearwave Communications, we embrace diversity and believe that our unique talents and perspectives make us stronger. We are committed to providing equal employment opportunities to all individuals.
Safety Commitment: Clearwave Communications prioritizes the safety of our associates and customers. Job offers are contingent upon successful completion of background checks and drug screenings.
