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Customer Service Representative State Farm Agent Team Member

2 months ago

Caldwell, New Jersey, United States Carlos J Capellan Insurance Agency, Inc. Full time

**Position Overview**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative State Farm Agent Team Member. As a key member of our team, you will play a vital role in establishing strong relationships with our customers and providing them with exceptional service.

**Responsibilities**

• Establish and maintain strong relationships with customers through regular communication and follow-up.

• Conduct needs-based reviews to educate customers on insurance options and provide personalized recommendations.

• Develop and implement strategies to identify customer needs and market appropriate products and services.

• Collaborate with the team to develop and execute sales plans to drive business growth.

• Provide exceptional customer service and support to ensure customer satisfaction and loyalty.

• Stay up-to-date on industry trends and developments to provide expert advice and guidance to customers.

• Work closely with the team to achieve sales targets and business objectives.

• Participate in ongoing training and development to enhance skills and knowledge.

**Requirements**

• Strong communication and interpersonal skills with the ability to build rapport with customers.

• Excellent problem-solving and analytical skills with the ability to think critically.

• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

• Strong organizational and time management skills with the ability to meet deadlines.

• Ability to work independently and as part of a team to achieve business objectives.

• Strong knowledge of insurance products and services with the ability to provide expert advice and guidance.