Customer Service Associate

4 weeks ago


Caldwell, New Jersey, United States Jesse M Branson Agency Full time
Job Title: Customer Service Representative

Job Description:

We are seeking a skilled Customer Service Representative to join our team at the Jesse M Branson Agency. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and resolving any issues they may have.

You will be working in a collaborative environment where teamwork and communication are highly valued. If you enjoy working in a supportive and engaging atmosphere, where your contributions are recognized and appreciated, then the Jesse M Branson Agency is the perfect place for you to thrive.

Responsibilities:

  • Client Assistance: Provide excellent customer service to clients, answering their inquiries and resolving any issues they may have.
  • Policy Information: Educate clients about their insurance policies, explaining coverage, benefits, and any relevant details.
  • Claims Support: Assist clients with filing insurance claims, guiding them through the process and ensuring all necessary documentation is submitted.
  • Policy Updates: Make changes and updates to clients' policies as required, ensuring accuracy and attention to detail.
  • Documentation: Maintain detailed and up-to-date records of client interactions, policy changes, and other relevant information.

Requirements:

  • Communication Skills: Exceptional verbal and written communication abilities, with a friendly and approachable demeanor.
  • Customer Service Experience: Prior experience in a customer service role, preferably in the insurance or financial industry.
  • Attention to Detail: Strong organizational skills and the ability to handle multiple tasks accurately and efficiently.
  • Problem-Solving Skills: Demonstrated ability to analyze situations, identify solutions, and provide effective resolutions.
  • Team Player: Ability to collaborate effectively with colleagues, fostering a positive and supportive work environment.
  • Professionalism: Maintain a high level of professionalism and integrity in all interactions with clients and colleagues.

Benefits:

  • Annual Base Salary + Commission
  • Paid Time Off (PTO)
  • Health Insurance
  • Career Growth Opportunities
  • Hands on Training


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