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Front Desk Associate

2 months ago

San Antonio, Texas, United States Bluegreen Vacations Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Eilan Hotel & Spa in San Antonio, TX. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest reservations, check-ins, and check-outs, ensuring accuracy and efficiency in all transactions.
  • Collaborate with other departments to ensure seamless guest experiences, including room assignments, amenities, and services.
  • Maintain a clean and organized front desk area, adhering to high standards of cleanliness and presentation.
  • Participate in ongoing training and development to enhance skills and knowledge in customer service, hospitality, and technology.
Requirements
  • Previous experience in a hotel or resort front desk role, preferably with a focus on customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Basic computer skills, including proficiency in hotel management systems and software.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
Benefits
  • Competitive hourly rate, starting at $12.50 per hour.
  • Flexible scheduling, including AM and PM shifts, with opportunities for overtime.
  • 4 weeks of paid time off, plus 10 paid holidays per year.
  • 401K match, medical, dental, and vision insurance, and paid parental leave.
  • Tuition reimbursement, growth opportunities, and a safe and fun work environment.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.