Windows Desktop Support Specialist
1 week ago
We are seeking a skilled Desktop Administrator to join our team at Peraton. As a Desktop Administrator, you will be responsible for providing technical support and maintenance for our Windows-based systems, ensuring the security and integrity of our network infrastructure.
Responsibilities- Stay up-to-date with the latest developments in hardware and software to ensure optimal system performance.
- Provide technical support to DoD customers in a fast-paced environment, resolving issues and escalating unresolved problems.
- Assist in designing systems to meet customer needs, ensuring compliance with security mandates.
- Supervise the installation of hardware and software products, maintaining system integrity and ensuring proper configuration.
- Conduct system calibrations and troubleshoot issues, providing alternative courses of action when necessary.
- Manage printer services and virtual machine management consoles, ensuring seamless operation.
- Document problem resolutions and track work using the Remedy ticketing system.
- Research and report on technical capabilities of Company products and competing equipment.
- Design, develop, and evaluate systems and products, preparing equipment analysis for sales and customer instruction.
- Coordinate the planning, design, and installation of equipment, utilizing knowledge of engineering and programming.
- Provide technical guidance to management on emerging trends and products, improving existing technology and its application.
- Develop and maintain manuals, drawings, system specifications, and quality control information.
- Provide after-hours support for emergency scenarios, ensuring minimal disruption to operations.
- 0 years with BS/BA; 4 years no degree
- Experience in software installation and Windows troubleshooting.
- Experience in laptop/PC maintenance and service.
- Active Secret clearance, with the ability to obtain TS/SCI.
- Must obtain/maintain a DoD 8570 IAT Level II certification (e.g., Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP) within 120 Days of hire.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
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