Desktop Support Specialist

7 days ago


Beale Air Force Base, United States Global Enterprise Services, LLC Full time
Job Overview

We are seeking a highly skilled Desktop Technician Tier 2 to join our team at Global Enterprise Services, LLC. As a key member of our IT support team, you will be responsible for providing technical assistance and troubleshooting to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for desktop and laptop issues
  • Assist with the installation and configuration of new hardware and software
  • Collaborate with the IT team to resolve complex technical issues
  • Document and maintain accurate records of technical issues and resolutions
Requirements

To be successful in this role, you will need:

  • A degree in IT or a related field (Preferred)
  • 3+ years of experience in helpdesk support
  • Experience with call manager and ticketing systems
  • IAT II Certification – Security+ CE or one of the following: CCNA-Security, CySA+, GICSP, GSEC, CND; SSCP
  • Experience supporting release and deployment applications such as SCCM, MECM, JAMF, or related tools
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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