Service Coordinator

6 days ago


Oklahoma City, Oklahoma, United States Closet Factory Oklahoma & Bentonville AR Full time
Job Title: Service Coordinator

Closet Factory of Oklahoma is seeking a highly organized and detail-oriented Service Coordinator to join our team. As the first point-of-contact for our clients, you will be responsible for overseeing the front-line of our customer service and providing exceptional support to our clients and vendors.

Key Responsibilities:
  • Manage heavy in-coming call and email volume
  • Work directly with clients to handle every phase of their projects/jobs
  • Schedule in-home appointments with our designer team
  • Collaborate with shop employees and installers in the field
  • Manage client communication to troubleshoot and solve issues
  • Maintain our customer database and input data into our CRM/ERP system
Requirements:
  • Excellent organizational skills and ability to multitask
  • Professional demeanor and excellent communication skills
  • Ability to manage and oversee others
  • Proficiency in Microsoft Office Suite and Google Docs/Sheets
  • Attention to detail and ability to meet deadlines
Preferred Qualifications:
  • Experience with CRM databases and Google Sheets formulas/scripts/macros
  • Marketing experience with Constant Contact and SurveyMonkey
  • Experience creating social media content and building presence on various platforms
Work Schedule:

Monday to Friday, with occasional weekend work requiredCompensation:

Competitive salary and full benefits package


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