Roadside Assistance Technician

4 weeks ago

Wixom, Michigan, United States The Auto Club Group Full time
Unlock Your Career Potential as a Roadside Assistance Technician

Are you a problem-solver with a passion for helping others? Do you enjoy working independently and providing exceptional customer service? If so, we have an exciting opportunity for you to join our team as a Roadside Assistance Technician at The Auto Club Group.

About the Role

As a Roadside Assistance Technician, you will be part of our Emergency Roadside Assistance team, providing peace of mind to our members through identifying and navigating vehicle problems. You will operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.

Key Responsibilities
  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
  • Utilize GPS and maps to locate member breakdown locations.
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
  • Ensure 100% member satisfaction by providing excellent customer service.
  • Offer value to members through On-the-Go Tow or battery tests/sales.
  • Provide support at special events such as parades, travel shows, Car Care or Public Relations events.
What We Offer
  • Competitive starting salary with opportunities for overtime and shift premiums.
  • Comprehensive benefits package, including medical, dental, and vision benefits, 401(k) with employer match, and paid time off.
  • Sign-on bonus and quarterly perfect attendance bonus.
  • Fully paid training and opportunities for professional development.
  • AAA membership and discounts on travel, insurance, and financial services.
Requirements
  • High school diploma or equivalent and a valid driver's license.
  • 21 years of age or older.
  • Valid state driver's license with minimal driving infractions/incidents.
  • Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
  • Strong customer service skills, including ability to effectively communicate with customers/members and understand the need for meeting and exceeding customer expectations.
  • Ability to lift materials weighing up to seventy-five (75) pounds.
  • Ability to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).
Preferred Qualifications
  • Prior experience servicing vehicles, including providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Prior tow truck driver or roadside service experience.
  • Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.

We are an equal opportunity/affirmative action employer and welcome applications from diverse candidates. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace.

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