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Help Desk Agent

2 months ago

Pittsburgh, Pennsylvania, United States Fresh Form Draft Full time

Job Summary:

Fresh Form Draft is seeking a highly skilled and customer-focused Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers through various communication channels.

Key Responsibilities:

  • Respond to and resolve customer inquiries and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Handle a high volume of customer interactions while maintaining a positive and friendly demeanor, providing a seamless experience for our customers.
  • Provide product information and assist customers in making informed purchasing decisions, ensuring they have a clear understanding of our products and services.
  • Process customer orders, returns, and refunds accurately and efficiently, ensuring timely resolution and minimizing errors.
  • Troubleshoot technical issues and provide appropriate solutions or escalate to the appropriate department if necessary, ensuring customers receive the support they need.
  • Follow company policies and procedures regarding customer interactions and data privacy, maintaining the highest level of confidentiality and security.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner.
  • Strong problem-solving abilities and the ability to think quickly on your feet, resolving customer issues efficiently and effectively.
  • Exceptional attention to detail and organizational skills, ensuring accuracy and efficiency in all customer interactions.
  • Proficient in using computer systems and navigating various software applications, with a strong understanding of technology and its applications.

Benefits:

  • Competitive salary commensurate with experience.
  • Health, dental, and vision insurance coverage for you and your family.
  • Retirement savings plan with employer matching, helping you plan for your future.
  • Paid time off and holidays, allowing you to recharge and spend time with loved ones.
  • Professional development opportunities, helping you grow and advance in your career.
  • Vibrant company culture with opportunities for growth and advancement, making Fresh Form Draft a great place to work.