Customer Experience Specialist

3 weeks ago


Waterbury, Connecticut, United States Blasius Chevrolet Cadillac Full time

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Specialist at Blasius Chevrolet Cadillac.

About Us

At Blasius Chevrolet Cadillac, we are dedicated to providing an exceptional customer experience to every client. Our dealership legacy is built on providing great value to our community, and we are committed to maintaining this legacy through our exceptional customer service.

Job Summary

The Customer Experience Specialist will be responsible for overseeing and maintaining the flow of our Service Lanes, ensuring that all customers receive prompt and courteous service. This role requires a high level of customer service skills, as well as the ability to manage and surpass the expectations of our clients.

Responsibilities

  1. Oversee and maintain the flow of the Service Lanes through out the day and evening, ensuring that all customers receive prompt and courteous service.
  2. Take full responsibility and ownership of the customer's service experience, following a consistent and proven service process.
  3. Provide automotive and product knowledge assistance with concierge support and guidance for all customers and their questions relating to their vehicles.
  4. Present all vehicle diagnostics, service repairs, maintenance services, recommended and scheduled services from our trained technicians.
  5. Distribute work between technicians efficiently, ensuring that all tasks are completed in a timely manner.
Qualifications

  • Must have a minimum of 4 years in a customer service setting, retail sales setting, or in the hospitality industry.
  • Must have a minimum of 4 years in the automotive industry.
  • Clean driving record.
  • Willing to submit to a pre-employment background check & drug screen.
Benefits

We offer a comprehensive benefits package, including:


  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase and lease plans
  • Family owned and operated since 1935
  • Health and wellness
  • Lunch is provided when working Saturdays
  • Discounts on parts and service repairs

Estimated Salary: $60,000 - $80,000 per year, depending on experience.

Location

Blasius Chevrolet Cadillac, [location]

Why Work with Us

At Blasius Chevrolet Cadillac, we value our employees and offer a positive and supportive work environment. We are committed to helping our employees grow and develop their careers, and we offer opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-centric individual who is looking to join a dynamic team, please apply today.



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