Service Manager II

3 weeks ago


Waterbury, Connecticut, United States VIP Auto LLC Full time
Service Manager II Job Description

VIP Auto LLC is seeking a highly skilled and experienced Service Manager II to join our team. As a key member of our service department, you will be responsible for ensuring exceptional customer experiences and delivering high-quality service to our customers.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service, ensuring that all customers are satisfied with their experience.
  • Team Management: Lead and manage a team of service technicians, ensuring that they have the necessary training and resources to deliver high-quality service.
  • Service Operations: Oversee the day-to-day operations of the service department, ensuring that all tasks are completed efficiently and effectively.
  • Facility Maintenance: Ensure that the service department is maintained in a clean and safe condition, adhering to all safety policies and procedures.
  • Compliance: Ensure that all service operations are in compliance with federal, state, and local regulations.
Requirements:
  • Experience: 2+ years of experience in automotive service management.
  • Education: 2-year college or technical school program recommended.
  • Certifications: ASE Certification C1- Service Consultant required, ASE Certification P2 - Parts Specialist recommended, ASE Certification G1 - Maintenance and light repair recommended.
Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the Service Manager II job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon the type of service being performed.


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