Customer Service Representative

3 weeks ago


New Berlin, Wisconsin, United States Dynatect Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Dynatect. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving product and service issues, and ensuring customer satisfaction.

Key Responsibilities
  • Support Budgetary Goals: Assist in achieving budgetary goals for Dynatect's external representative network.
  • Resolve Product and Service Issues: Collaborate with customers and internal resources to resolve product and service concerns, providing return authorization numbers as needed.
  • Order Support Functions: Perform all order support functions across applicable product groups.
  • Phone Line Management: Distribute or address all incoming calls to Dynatect's main phone line.
Primary Responsibilities
  • Work in a Safe and Courteous Manner: Maintain a safe and courteous work environment.
  • Support Meetings and Initiatives: Actively participate in meetings, strategic initiatives, group goals, and continuous process improvements efforts.
  • Meet Productivity and Quality Goals: Meet or exceed individual productivity, quality, and financial goals as assigned, measured by the department's key performance indicators.
  • Support Sales Growth: Work with internal and external stakeholders to identify and support sales growth areas for Dynatect in your assigned territory.
  • Handle Inbound Calls: Handle inbound calls and provide prompt and professional assistance.
  • Facilitate Onboarding: Facilitate seamless onboarding experiences for new customers.
  • Respond to Customer Requests: Respond to customer order status requests.
  • Coordinate Expedite Requests: Coordinate expedite requests with Dynatect's production planning department.
  • Support Engineering Efforts: Support engineering efforts by managing and organizing drawings and templates for approval.
  • Administer Order Requirements: Administer order requirements via specific customer portals, extracting relevant data according to Dynatect's internal process/order management requirements.
  • Process Customer Requests: Process customer requests for credits and refunds according to established company policies and guidelines.
Requirements
  • Education: High School Diploma / GED or higher-level education required.
  • Experience: Previous Customer Service experience in a manufacturing environment or related experience preferred.
  • Preferred Education: 2- or 4-year associate's degree in business, engineering, manufacturing, or related field preferred.


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