Customer Service Representative

4 weeks ago


New Berlin, Wisconsin, United States Christy Celeste - State Farm Agent Full time

Are you passionate about delivering exceptional customer experiences? As a State Farm Agent Team Member, you will play a vital role in promoting our premier insurance and financial service products. Your primary responsibility will be to forge enduring customer relationships and proactively follow up to ensure continued satisfaction.

Key Responsibilities:

  • Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
  • Collaborate with the Agent Team to achieve sales goals and provide exceptional customer service.

As a valued member of our team, you will receive:

  • Simple IRA
  • Hourly pay plus commission/bonus
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development
  • Abundant opportunities for career advancement within our agency
  • License reimbursement

Requirements:

  • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Collaborative spirit, thriving in a dynamic team environment.


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