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Market Financial Center Manager

1 month ago

Buffalo, New York, United States Bank of America Full time
Job Title: Market Financial Center Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

We are seeking a talented Market Financial Center Manager to join our team. As a key member of our leadership team, you will be responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.

Key Responsibilities:
  • Manage client traffic, engaging and appropriately routing clients, and fostering client retention
  • Manage business results through formalized management routines and coaching
  • Create a world-class client experience environment
  • Manage market-level initiatives prescribed by market leaders
  • Drive operational excellence
Requirements:
  • 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
  • Proven record of balancing risk and making sound decisions while achieving business goals
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
  • Proficiency in computer skills and professional programs (for example, Microsoft Office)
  • Availability to work weekends and/or extended hours as required to run the business
  • Must be able to travel to any financial center within the defined market
Desired Qualifications:
  • 1+ years management experience including hiring, coaching, and developing direct reports
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality
  • Bachelor's Degree in related field
  • Bilingual (fluent verbal and written)