Member Experience Specialist
1 week ago
About the Role:
Ashland Credit Union is seeking a highly skilled Member Experience Consultant to join our Member Experience Department in Ashland, KY. As a Member Experience Consultant, you will play a critical role in delivering exceptional member experiences and driving business growth.
Key Responsibilities:
- Member Engagement: Utilize active listening skills to understand member needs and preferences, and respond accordingly to create a positive member experience.
- Service Delivery: Provide timely and effective service to members, including handling service-related transactions and new account transactions.
- Risk Management: Manage risk scenarios by utilizing sound judgment, high ethics, and prudence built upon an extensive knowledge of Ashland Credit Union policies and procedures.
- Brand Ambassador: Represent Ashland Credit Union in a professional and courteous manner, both internally and externally.
- Compliance and Training: Actively participate in all required compliance and behavioral skill training to ensure excellent job performance.
- Business Development: Utilize available resources to capitalize on each member interaction, including outbound calls, financial wellness conversations, targeted outreach campaigns, and center of influence activities.
Requirements:
- Education: High School Diploma or Equivalent
- Experience: Cash Handling Experience, Retail Sales and Service Experience Preferred
- Skills: Excellent verbal communication skills, Problem solving skills
Work Schedule: Monday through Thursday 8am to 5pm EST and 8am to 6pm EST on Friday
Travel Requirements: Ability to travel between local Ashland area branches on a regular basis, and to Lexington, KY and Cottage Grove, MN on an emergency need basis.
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