Customer Care Representative

3 weeks ago


Spencer, United States Shields Health Care Group Full time
SHIELDS HEALTH
Position: Customer Care Representative

Location: Worcester, MA/Remote (within travel distance to Worcester, MA)

Hours:

Monday- Friday 9:30am- 6pm OR Monday- Friday 10am-6:30pm OR Tuesday - Saturday 9:30am-6pm

PURPOSE AND SCOPE:
The Customer Care Representative will contribute to the goals of Shields Health Care Group by
providing exceptional customer service with professionalism, efficiency and accuracy. The
Customer Care Representative will perform the necessary tasks to successfully maximize the
collection of revenue.

PRIMARY RESPONSIBILITIES:

1. Appointment scheduling, rescheduling and canceling in a professional manner.

2. Screen patients over the telephone for contradictions to MRI. Accurately document responses in RIS system. Create necessary follow up if needed.

3. Acquire the necessary information to submit a claim for payment and receive reimbursement.

4. Inform patients of financial obligations and collection of pre-service estimates.

5. Renal screen all patients receiving contrast, contraindications require need for recent labs prior to exam
6. Acquire the necessary films and lab reports prior to patient scan date.

7. Responsible for ensuring that all written orders received via the fax router are exact, when compared to the SHCG patient file (i.e. patient information, scan type and clinical indications).

8. Responsible for processing, cataloging and filing all fax router files received.

9. Maintain and respect confidentiality for all customer groups.

10. Respond appropriately to scheduling emergency patient situations.

11. Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.

12. Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.

13. Remain current on any changes in policies or procedures that modify daily work functions.

14. Responsible for instructions, processing and documentation of written orders

15. Performs other related duties as required

EDUCATIONAL REQUIREMENTS:

1. High School Diploma required
2. Medical office or healthcare administration courses preferred

EXPERIENCE REQUIREMENTS:

1. Excellent communication skills and computer proficiency required
2. Attention to detail and typing accuracy required
3. Knowledge of anatomy, medical terminology and insurance requirements is preferred.
4. Ability to follow instructions with minimal supervision
5. One year medical billing and/or office experience is desirable
6. Proven ability to multi task and exceed customer expectations is required

PHYSICAL REQUIREMENTS:

Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

INTERNAL/EXTERNAL INTERACTIONS:

This position requires extensive interaction with all customer groups. Candidate must be personable, upbeat, fast paced and organized.

NOTE:
It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.

IND-P

  • Spencer, United States Shields Health Care Group Full time

    SHIELDS HEALTH Position: Customer Care Representative Location: Worcester, MA/Remote (within travel distance to Worcester, MA) Hours: Monday- Friday 9:30am- 6pm OR Monday- Friday 10am-6:30pm OR Tuesday - Saturday 9:30am-6pm PURPOSE AND SCOPE: The Customer Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional...


  • Spencer, Massachusetts, United States Shields Health Care Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Care Representative to join our team at Shields Health Care Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring that their needs are met and exceeded.Key ResponsibilitiesAppointment...


  • Spencer, United States Shields Health Care Group Full time

    Shields Health Care Group has an exciting opportunity for a Patient Care Representative(PCR) to work Full-Time Monday- Friday 1:30pm-10:30pm at our UMass Memorial Campus in Worcester, MA. The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and...


  • Spencer, United States Aventure Staffing Professional Placement Full time

    Customer Service Representative $16.00/hr. Monday-Friday, 1st shift, 7:00 am -3:30 pm M-F Time can change come fall 5:45-2:15 pm, A local distribution warehouse is searching for a Customer Service Representative to join their growing team. Apply toda Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service


  • Spencer, Iowa, United States Craig Neiderheiser - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Craig Neiderheiser - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesEstablish and Maintain...


  • Spencer, Massachusetts, United States Shields Health Care Group Full time

    Job SummaryShields Health Care Group is seeking a highly skilled and detail-oriented Patient Care Representative to join our team. As a Patient Care Representative, you will play a critical role in providing exceptional customer service to our patients and ensuring a smooth and efficient experience.Key ResponsibilitiesGreet patients and collect necessary...


  • Spencer, United States FusionTech Full time

    About the Role:FusionTech is seeking a highly motivated and customer-focused Service Staff to join our team. As a Service Staff, you will play a vital role in ensuring our guests have an exceptional dining experience.Key Responsibilities:Assist with food preparation, plating, and serving of hot and cold dishes.Perform traditional service tasks in conference,...


  • Spencer, Iowa, United States Walmart Full time

    Job OverviewThis role focuses on providing exceptional customer service, preventing loss, and ensuring a safe and secure shopping environment at the store entrances.Key Responsibilities:Verify purchases and assist with returned itemsKeep store entrances safe and secureProvide excellent customer service and respond to customer inquiriesWork collaboratively...


  • Spencer, Iowa, United States Farmers Trust and Savings Bank Full time

    Position OverviewThe full-time Teller role at Farmers Trust and Savings Bank is focused on delivering outstanding customer service aligned with the institution's core principles.This position necessitates the capability to interact effectively and courteously with clients and fellow bank staff in a positive and welcoming manner.Responsibilities...


  • Spencer, Iowa, United States Farmers Trust and Savings Bank Full time

    Position OverviewThe full-time Teller role at Farmers Trust and Savings Bank focuses on delivering outstanding customer service aligned with the institution's core principles.This position requires the ability to interact effectively and courteously with clients and fellow bank staff in a positive and friendly manner.Responsibilities include:Processing...


  • Spencer, United States Craig Neiderheiser - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceParental leaveROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Craig Neiderheiser - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer...


  • Spencer, United States Blue Horizon Solutions Full time

    We are Blue Horizon Solutions, a company dedicated to delivering exceptional customer experiences. Our focus is on creating a healthy work environment that promotes personal and collective growth, allowing our teams to give their best every day.With a passion for innovation and a commitment to excellence, our international teams work tirelessly to develop...


  • Spencer, United States Owen County State Bank Full time

    Universal Banker Position at Owen County State BankKey Responsibilities:Manage daily operations including accepting deposits, executing standard transactions, selling financial instruments, and addressing customer inquiries.Deliver exceptional customer service by promoting banking products, facilitating the opening and closing of accounts, and handling...


  • Spencer, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of...


  • Spencer, United States Domino's Pizza Full time

    Company Description Job Description You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for...


  • Spencer, United States Family Dollar Full time

    **About the Role**As a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers, assisting them with selecting merchandise, handling cash register transactions, and answering questions about the store and products.**Key Responsibilities:**Provide top-notch customer service to ensure a positive...


  • Spencer, Iowa, United States Aventure Staffing Professional Placement Full time

    Job Summary: Aventure Staffing Professional Placement is seeking a highly skilled Customer Service Representative to join their growing team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Spencer, Iowa, United States Bimbo Bakeries USA Full time

    Job Description:Job Title: Route Sales RepresentativeJob Summary:We are seeking a highly motivated and experienced Route Sales Representative to join our team at Bimbo Bakeries USA. As a Route Sales Representative, you will be responsible for merchandising, stocking, and maintaining the quality of our products on store shelves and displays. You will also be...


  • Spencer, Iowa, United States Heritage Vet Partners and their Partner Clinics Full time

    About the Role:Heritage Vet Partners and their Partner Clinics are seeking a highly skilled and detail-oriented Client Service Representative to join our team. As a Client Service Representative, you will play a vital role in providing exceptional customer service to our clients and their pets.Key Responsibilities:Greet clients and their pets in a friendly...


  • Spencer, United States Stine Seed Company Full time

    **Job Summary**Stine Seed Company, a leading national seed company, is seeking an experienced Independent Sales Representative to join our team in Southern Indiana. This is an excellent opportunity to grow professionally and financially with a respected corn and soybean seed company.**Key Responsibilities**Develop and maintain a thorough understanding of...