Operational Excellence Director

2 weeks ago

Morris Plains, New Jersey, United States Weichert Full time
Job Title: Director, Operational Excellence

Weichert Workforce Mobility is seeking a seasoned leader to drive operational excellence across the organization. As a Director, Operational Excellence, you will be responsible for analyzing and optimizing business operations to ensure the highest level of service quality, financial performance, and accuracy.

Key Responsibilities:
  • Lead a team of professionals in developing and implementing process improvements to enhance operational efficiency and quality.
  • Develop and maintain Standard Operating Procedures (SOPs) to streamline operations and ensure consistency.
  • Collaborate with cross-functional teams to execute company-wide initiatives and drive business results.
  • Oversee financial analysis in key business areas, including client profitability, pricing models, profit margins, and staffing capacity management.
  • Support the development and operation of the Weichert Workforce Mobility Data Governance strategy.
  • Prepare regular reports for senior management, highlighting key performance metrics, progress, and areas for attention.
Requirements:
  • Bachelor's degree in business administration, management, or a related field required.
  • Master's degree preferred.
  • Certification in quality management or process improvement methodologies is a plus.
  • A minimum of six (6) years of experience in operational excellence or related roles, with a proven track record of leadership.
  • Proven experience in leading process improvement initiatives and managing multidisciplinary teams.
  • Demonstrated experience in driving change management and process implementation.
  • Strong understanding of quality management systems, process optimization, and performance analysis.
  • Strong knowledge of business process design, optimization, and SOP development.
  • Strong leadership qualities and the ability to motivate and inspire a team.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong analytical skills for performance monitoring and data-driven decision-making.
  • Familiarity with data management practices.
  • Proficiency in data visualization and reporting.
  • Ability to adapt to a dynamic business environment and lead in times of change and growth.
  • Excellent relationship management skills with internal and external stakeholders.
  • Strong operations management and customer service orientation.
  • Knowledge of industry-specific regulations and quality standards.
  • Ability to drive measurable engagement and advocacy.
  • Ability to multi-task and focus on competing priorities.

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