Restaurant Operations Manager

6 days ago


Morris Plains, New Jersey, United States Vets Hired Full time
About the Job

Vets Hired is seeking a highly skilled Restaurant Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for overseeing daily restaurant operations, ensuring exceptional customer service, and maintaining a high level of food quality and safety.

Key Responsibilities
  • Operational Excellence: Coordinate daily Front of the House and Back of the House restaurant operations, ensuring seamless execution and maximum efficiency.
  • Customer Satisfaction: Deliver superior service and maximize customer satisfaction through effective communication, prompt issue resolution, and proactive problem-solving.
  • Quality Control: Regularly review product quality, research new vendors, and implement quality control measures to maintain high standards.
  • Staff Management: Organize and supervise shifts, appraise staff performance, and provide constructive feedback to improve productivity and employee engagement.
  • Financial Management: Estimate future needs for goods, kitchen utensils, and cleaning products, and ensure compliance with sanitation and safety regulations to minimize waste and optimize costs.
  • Brand Representation: Manage the restaurant's good image, suggest ways to improve it, and promote the brand in the local community through word-of-mouth and restaurant events.
  • Reporting and Analysis: Create detailed reports on weekly, monthly, and annual revenues and expenses to inform business decisions and drive growth.
Requirements and Skills
  • Proven Experience: Proven work experience as a Restaurant Manager, Restaurant General Manager, or Hospitality Manager, with a strong track record of success.
  • Customer Service: Proven customer service experience as a manager, with a focus on delivering exceptional service and building strong relationships.
  • F&B Knowledge: Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff.
  • Technical Skills: Familiarity with restaurant management software, such as OpenTable and PeachWorks, and strong technical skills to drive business efficiency.
  • Leadership and Financial Management: Strong leadership, motivational, and people skills, with acute financial management skills to drive business growth and profitability.


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