Warehouse Customer Service Lead

22 hours ago


Anchorage, Alaska, United States Everts Air Full time
About Everts Air

Everts Air is a leading cargo airline that has been in operation since 1995. Our headquarters is located in Fairbanks, where we maintain a strong presence in maintenance, administration, and charter operations. Our corporate teams drive the strategies and operational plans that ensure our company's success. Whether it's accounting, human resources, finance, planning, marketing, or operational divisions, our shared passion for aviation motivates us to achieve excellence every day.

Job Summary

We are seeking a highly skilled and experienced Warehouse Customer Service Agent to join our team. As a key member of our operations team, you will provide leadership and training to Customer Service Agents and deliver exceptional service to our customers. You will demonstrate leadership and attention to detail when receiving freight to protect the company from damaging freight or aircraft.

Key Responsibilities
  1. Leadership and Training: Provide leadership and training to Customer Service Agents to ensure they are equipped to deliver exceptional service to our customers.
  2. Freight Operations: Demonstrate an understanding of daily customer service processes and procedures, and analyze current work processes and procedures for application and efficiency.
  3. Freight Handling: Carry a high attention to detail and demonstrate a critical eye for accurate freight receipt and freight storage requirements.
  4. Customer Service: Evaluate incoming freight for its compatibility with the aircraft and modify the freight build-up to facilitate ease in loading, and communicate the size and weight restrictions of company aircraft to the customer when needed.
  5. Coaching and Development: Coach agents to use their time sensibly so that freight is built, marked, and tagged completely and accurately.
  6. Disciplinary Action: Assist in disciplining customer service employees, and discreetly perform informal disciplinary action with employees when necessary.
  7. Customer Concerns: Assist customers with concerns and claims as they arise, and address initial customer concerns regarding damaged freight, timely transportation in person or on the telephone.
Requirements
  • Sufficient physical ability, strength, mobility, and stamina to lift, carry, push or pull objects which frequently exceed 70 pounds.
  • Ability to work in extreme weather conditions.
  • High energy, positive presence along with top-notch written and verbal communication skills.
  • Demonstrated ability to seek out and incorporate feedback from all levels of the organization.
  • Proficiency with Microsoft Office and other Microsoft products.
  • Ability to work a variety of schedules to include nights, weekends, and holidays.
  • Valid Driver's License.
  • Ability to obtain airport security clearance.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Authorization to work in the U.S.
Total Rewards
  • Competitive total rewards package.
  • Medical, dental, and vision benefits.
  • 401k match program.
  • Generous paid time off.


  • Anchorage, Alaska, United States Sportsman's Warehouse Full time

    {"title": "Customer Service Representative", "description": "About the Role:As a Customer Service Representative at Sportsman's Warehouse, you will be responsible for providing exceptional customer service, processing sales quickly and accurately, and maintaining a clean and organized store environment.Key Responsibilities:* Provide outstanding customer...


  • Anchorage, Alaska, United States Sportsman's Warehouse Full time

    Cashier/Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Cashier/Customer Service Representative to join our team at Sportsman's Warehouse. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and...


  • Anchorage, Alaska, United States Denali Staffing Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Warehouse Customer Service Representative to join our team at Denali Staffing Group. As a key member of our warehouse team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless order processing.Key Responsibilities:Customer Service: Respond...


  • Anchorage, Alaska, United States Denali Staffing Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Warehouse Customer Service Representative to join our team at Denali Staffing Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring timely order fulfillment.Key ResponsibilitiesCustomer...


  • Anchorage, Alaska, United States Denali Staffing Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Warehouse Customer Service Representative to join our team at Denali Staffing Group. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and customers.Key Responsibilities:Customer Service: Respond to customer...

  • Warehouse Associate

    4 days ago


    Anchorage, Alaska, United States United Parcel Service Full time

    Warehouse Worker Job DescriptionAt United Parcel Service, we're looking for skilled Warehouse Workers to join our team. As a Warehouse Worker, you'll play a critical role in ensuring the efficient movement of packages and freight.Key Responsibilities:Loading and unloading packages from trailers and trucksSorting packages to ensure accurate deliveryWorking in...


  • Anchorage, Alaska, United States United Parcel Service Full time

    Unlock Your Career PotentialAt United Parcel Service, we're looking for talented individuals to join our team as Warehouse Package Handlers. As a key member of our operations team, you'll play a critical role in ensuring the smooth delivery of packages to our customers.What You'll DoAs a Warehouse Package Handler, you'll be responsible for loading and...


  • Anchorage, Alaska, United States TW Service Inc. Full time

    Job OverviewTW Services, Inc. is a leading third-party logistics provider specializing in warehouse operations for food distribution. We are actively seeking dedicated individuals to become part of our workforce at the Food Distribution Center. This position offers full-time, permanent employment rather than temporary assignments.Our onboarding process is...


  • Anchorage, Alaska, United States United Parcel Service Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Warehouse Package Handler to join our team at United Parcel Service. As a Warehouse Package Handler, you will play a critical role in ensuring the efficient sorting and delivery of packages to our customers.Key ResponsibilitiesLift up to 70 lbs and move packages in and out of trailers or...


  • Anchorage, Alaska, United States Sportsman's Warehouse Full time

    Key ResponsibilitiesAs a Cashier/Customer Service Associate at Sportsman's Warehouse, you will be responsible for:Greeting customers upon entrance into the store and thanking them upon exitingCounting money in cash drawers at the beginning of shifts to ensure accuracy and adequate changeAccurately ringing merchandise through the register, ensuring all...

  • Customer Service Lead

    3 weeks ago


    Anchorage, Alaska, United States Grant Aviation, Inc. Full time

    Job SummaryGrant Aviation, Inc. is seeking a highly skilled Customer Service Lead to oversee and support our customer service agents in providing exceptional service to our passengers. As a key member of our team, you will be responsible for managing and booking reservations, processing payments, and resolving customer service issues.Key ResponsibilitiesLead...


  • Anchorage, Alaska, United States Sportsman's Warehouse Full time

    Key ResponsibilitiesAs a Firearms Associate at Sportsman's Warehouse, you will be responsible for:Providing exceptional customer service and assisting customers in selecting productsStaying knowledgeable about products carried and presenting them to customers using company sales techniquesEnsuring all ATF standards are met for firearm transactionsMaintaining...


  • Anchorage, Alaska, United States United Parcel Service Full time

    Unlock Your Career PotentialAt United Parcel Service, we're looking for talented individuals to join our team as Warehouse Package Handlers. As a key member of our operations team, you'll play a critical role in ensuring the smooth delivery of packages to our customers.What You'll DoAs a Warehouse Package Handler, you'll be responsible for loading and...


  • Anchorage, Alaska, United States Ottimo Resources Full time

    Customer Service RepresentativeOttimo Resources is seeking a skilled Customer Service Representative to join their Operations Department in Anchorage, Alaska. This is a full-time role with opportunities for overtime on a regular basis.The ideal candidate will promote a customer-friendly atmosphere and maintain good communication with drivers, warehouse, and...

  • Customer Service Lead

    2 weeks ago


    Anchorage, Alaska, United States Grant Aviation Full time

    About the RoleGrant Aviation is a regional air carrier serving rural Alaska, providing scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. As a Customer Service Lead, you will play a crucial role in ensuring a safe, friendly, and reliable experience for our customers.Key ResponsibilitiesOversee and support...


  • Anchorage, Alaska, United States Alaska Garden & Pet Supply Inc Full time

    Job SummaryAlaska Garden & Pet Supply Inc is seeking a highly motivated and detail-oriented Retail Warehouse Associate to join our team. As a key member of our warehouse operations, you will be responsible for ensuring the efficient and accurate processing of customer orders, maintaining a clean and organized warehouse environment, and providing exceptional...


  • Anchorage, Alaska, United States Denali Staffing Group Full time

    Job Summary:Denali Staffing Group is seeking a highly skilled and experienced Warehouse Operations Superintendent to oversee the daily operations of our warehouse. As a key member of our team, you will be responsible for ensuring compliance with safety regulations, leading a team to achieve departmental goals, and fostering a positive work environment.Key...


  • Anchorage, Alaska, United States Providence Health & Service Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Providence Health & Services. As a key member of our Food Nutrition Department, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesProvide direct patient interaction and support while assisting with...


  • Anchorage, Alaska, United States Albertsons Full time

    Job OverviewAbout Albertsons CompaniesAlbertsons Companies is a leader in the retail sector, dedicated to innovation and fostering a sense of community. Our mission is to bring joy to every table and promote healthier futures for all.As one of the largest food and drug retailers in the United States, we operate over 2,200 stores across 34 states and the...


  • Anchorage, Alaska, United States DiTomaso, Division of Sysco Seattle, Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Shift Lead to join our team at DiTomaso, Division of Sysco Seattle, Inc. As a key member of our warehouse operations, you will be responsible for overseeing daily activities, ensuring efficient workflow, and providing exceptional service to our customers and suppliers.Key...