Customer Service and Inventory Coordinator

6 days ago


Anchorage, Alaska, United States Alaska Garden & Pet Supply Inc Full time
Job Summary

Alaska Garden & Pet Supply Inc is seeking a highly motivated and detail-oriented Retail Warehouse Associate to join our team. As a key member of our warehouse operations, you will be responsible for ensuring the efficient and accurate processing of customer orders, maintaining a clean and organized warehouse environment, and providing exceptional customer service.

Key Responsibilities
  • Customer Service: Assist customers with merchandise, respond to customer inquiries, and resolve any issues in a professional and courteous manner.
  • Order Fulfillment: Pull and load store and e-commerce orders for customers, ensuring accuracy and efficiency in order processing.
  • Inventory Management: Organize and rotate stock, assist in inventory procedures including receiving and cycle counts, and maintain a high level of inventory accuracy.
  • Warehouse Maintenance: Keep store equipment and supplies organized and maintained consistent with safety and cleanliness requirements, and ensure a clean and safe working environment.
  • Product Knowledge: Learn and maintain product knowledge to effectively assist customers and respond to their inquiries.
  • Additional Responsibilities: Assist with other duties as assigned by supervisors and management, including but not limited to, re-packaging and labeling product as needed.
Requirements
  • Education: High School diploma or GED is required.
  • Age: Must be 18 years of age.
  • Forklift Experience: Forklift experience is appreciated, and in-house forklift certification is mandatory.
  • Availability: Must be able to work weekends.
  • Skills: Experience in warehouse practices is preferred, and must be organized and able to prioritize work.
  • Communication: Excellent customer service skills and previous customer service experience are essential, as well as good communication and organizational skills.
Physical Demands
  • Lifting: Must be able to lift 50-70 lbs safely and often daily.
  • Climbing: Requires the ability to climb ladders several times daily as needed.
  • Physical Activity: Must be able to safely use hands and arms in reaching and moving materials and products, and requires lifting, bending, standing or walking on a hard surface for long periods.
  • Environmental Factors: Must be able to work in indoor and outdoor environments.


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