Customer Service Lead
1 day ago
Grant Aviation is a regional air carrier serving rural Alaska, providing scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. As a Customer Service Lead, you will play a crucial role in ensuring a safe, friendly, and reliable experience for our customers.
Key Responsibilities- Oversee and support customer service agents to carry out all functions of the ticketing counters, including managing and booking reservations, processing payments, and resolving customer service issues.
- Interact with large volumes of customers in person, over the phone, or by email, providing exceptional customer service and support.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with the management team to achieve business objectives and goals.
- High school diploma or equivalent.
- Valid driver's license and acceptable driving record.
- Ability to pass a 10-year background check and to work in the US.
- Ability to lift approximately 40 pounds.
- Ability to learn and operate a computerized reservation system.
- Ability to perform tasks within parameters specified by various regulatory agencies.
- Medical, dental, and vision insurance.
- Company-paid life insurance and AD&D.
- PTO and paid holidays.
- Flight benefits.
- 401(k) program.
- Employee assistance program.
- HSA for qualified plans.
- Voluntary life insurance and AD&D.
- Voluntary short- and long-term disability.
- Voluntary accident, critical illness, and hospital indemnity.
Grant Aviation is committed to creating a safe, friendly, and reliable experience for all our customers. We believe in respecting our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences.
We are a professional and equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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