Current jobs related to Customer Service Operations Lead - Atlanta, Georgia - GeorgiaGov
-
Customer Service Team Lead
2 weeks ago
Atlanta, Georgia, United States Floor & Decor Full timeCustomer Service Supervisor Job DescriptionFloor & Decor is seeking a Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for providing direction to all Customer Service Associates to ensure a highly attentive level of customer service.Key Responsibilities:Provide direction to Customer Service Associates to...
-
Customer Service Team Lead
2 weeks ago
Atlanta, Georgia, United States Floor & Decor Full timeCustomer Service Supervisor Role at Floor & DecorFloor & Decor is seeking a Customer Service Supervisor to lead our customer service team. As a key member of our team, you will be responsible for providing direction to customer service associates to ensure a high level of customer satisfaction.Key Responsibilities:Provide guidance and support to customer...
-
Customer Service Lead
2 weeks ago
Atlanta, Georgia, United States Burlington Full timeLead Customer ServiceAs a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind. You will ensure a customer-first...
-
Customer Service Team Lead
1 week ago
Atlanta, Georgia, United States Serenity Healthcare Full timeJob Title: Call Center SupervisorAt Serenity Healthcare, we are seeking a skilled Call Center Supervisor to lead our customer service team. This role involves overseeing the daily operations of our call center, ensuring that our customers receive exceptional service and support.Key Responsibilities:Manage and develop a team of customer service...
-
Director of Customer Service Operations
1 month ago
Atlanta, Georgia, United States Scan Full timeJob Title: Director of Customer ServiceWe are seeking an exceptional Director of Customer Service to join our team at Scan, a digital health scale-up making diagnostics accessible, fast, and transparent. As a key member of our operations team, you will play a critical role in delivering an exceptional customer experience and driving business growth.About the...
-
Customer Service Operations Manager
2 weeks ago
Atlanta, Georgia, United States Menzies Aviation, plc Full timeCustomer Service Operations ManagerAs a key member of the Menzies Aviation team, you will be responsible for overseeing customer service operations. This role requires strong leadership and communication skills to ensure seamless customer interactions.Key Responsibilities:Lead customer service teams to deliver exceptional serviceDevelop and implement...
-
Customer Service Operations Manager
1 week ago
Atlanta, Georgia, United States Serenity Healthcare Full timeJob OverviewWe are seeking a highly motivated and experienced Customer Service Operations Manager to lead our team of agents at Serenity Healthcare. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for improving patient experiences.Key Responsibilities:Oversee daily operations to ensure agents...
-
Customer Service Operations Director
3 days ago
Atlanta, Georgia, United States Orion Talent Full timeJob Summary:We are seeking an experienced Field Operations Manager to oversee all service provisions related to a high-profile Airline customer worldwide.This role involves managing and optimizing operations to ensure high levels of customer satisfaction, efficiency, and alignment with the customers' expectations.The ideal candidate will act as the primary...
-
Customer Service Lead
1 week ago
Atlanta, Georgia, United States Burlington Full timeBurlington Job OpportunityAs a Customer Service Lead at Burlington, you will be responsible for ensuring efficient service at the front of lines. This includes directing cashier coverage and customer flow to meet the needs of our customers.Key Responsibilities:Direct cashier coverage and customer flow to ensure efficient serviceAssist management team in...
-
Customer Service Operations Supervisor
1 month ago
Atlanta, Georgia, United States GeorgiaGov Full timeJob SummaryWe are seeking a highly skilled Customer Service Operations Supervisor to join our team at GeorgiaGov. As a key member of our customer service team, you will be responsible for supervising and training assigned staff in a customer service operations environment.Key ResponsibilitiesDevelop and implement strategies to accomplish departmental goals...
-
Customer Service Team Lead
3 weeks ago
Atlanta, Georgia, United States Floor & Decor Full timeCustomer Service Supervisor Job DescriptionFloor & Decor is seeking a Customer Service Supervisor to provide exceptional customer service and lead a team of Customer Service Associates. As a key member of our team, you will be responsible for:Key Responsibilities:Providing direction and guidance to Customer Service Associates to ensure a high level of...
-
Customer Service Team Lead
2 weeks ago
Atlanta, Georgia, United States Globe Life Inc. Full timeAbout the RoleGlobe Life Inc. is seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our customer service department, you will be responsible for leading and managing a team of customer service representatives to deliver exceptional customer experiences.Key ResponsibilitiesDevelop and implement strategies...
-
Customer Service Operations Manager
1 month ago
Atlanta, Georgia, United States GeorgiaGov Full timeJob SummaryWe are seeking a highly skilled Customer Service Operations Supervisor to join our team at GeorgiaGov. As a key member of our customer service center, you will be responsible for supervising and training assigned staff, ensuring the proper execution of tasks, and monitoring completion. You will work closely with management and the team to achieve...
-
Medical Equipment Customer Service Lead
4 days ago
Atlanta, Georgia, United States Williams Lea Group Limited Full timeJob SummaryWe are seeking a highly skilled and experienced Medical Equipment Customer Service Lead to join our team at Williams Lea Group Limited. As a key member of our office services team, you will be responsible for delivering exceptional customer service to our clients, leading employee(s), and directing workflow for one or more service lines.Key...
-
Customer Service Team Lead
4 weeks ago
Atlanta, Georgia, United States Pivotal Placement Services Full timeJob SummaryThis is a full-time permanent opportunity with Pivotal Placement Services, a national workforce solutions firm specializing in placing healthcare professionals. We are seeking a skilled Customer Service Team Lead to join our team.Key ResponsibilitiesAddress client and provider inquiries via various communication channels, ensuring adherence to...
-
Atlanta, Georgia, United States Circle K Full timeLead Customer Service RepresentativeCircle K is seeking a highly skilled and motivated Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer...
-
Customer Service Operations Supervisor
2 weeks ago
Atlanta, Georgia, United States GeorgiaGov Full timeJob SummaryThe Customer Service Operations Supervisor will oversee the daily activities of the Peach Pass Retail Center and satellite locations, ensuring the proper execution of tasks and monitoring completion. This role will also supervise and train assigned staff, develop and implement operational procedures, and respond to customer inquiries and...
-
IT Team Lead Manager for Custom Apps Operations
2 weeks ago
Atlanta, Georgia, United States Snapx Full timeJob Title: IT Team Lead Manager for Custom Apps OperationsAt Snapx, we are seeking an experienced IT Team Lead Manager to join our Custom Apps Operations team. As a key member of our team, you will be responsible for managing a team of software engineers and support specialists responsible for the support of our custom applications.Key Responsibilities:Lead...
-
Supervisory Contact Representative
3 days ago
Atlanta, Georgia, United States Internal Revenue Service Full timeJob Title: Supervisory Contact Representative - Lead Customer Experience ManagerAbout the Job:This Supervisory Contact Representative - Lead Customer Experience Manager role is a fantastic opportunity to make a meaningful impact on the Internal Revenue Service's (IRS) customer experience. As a leader in our Taxpayer Services Division, you will be responsible...
-
Director of Customer Operations
4 weeks ago
Atlanta, Georgia, United States Coca-Cola Company Full timeJob Title: Director, Customer OperationsThe Director, Customer Operations on the Roark Account Team is responsible for driving beverage quality, revenue, and profit for the System, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier.Key Responsibilities:Lead customer selling efforts of operational...
Customer Service Operations Lead
2 months ago
Position Overview:
Under minimal oversight, oversee and mentor designated personnel in a customer service operations setting. Ensure the effective execution of responsibilities by delegating tasks and monitoring their completion, tracking objectives, and providing constructive feedback to the Customer Service Center (CSC) team. Collaborate with management and the team to fulfill the CSC's strategic goals and targets. Formulate and implement operational protocols, coordinate staff training initiatives, assess employee performance, act as a liaison for operational challenges, and address customer inquiries and escalations. Supervise and guide a team of state employees while supporting contractors at various retail center locations to enhance customer loyalty. Flexibility in scheduling is required.
Key Responsibilities:
Formulate and execute strategies to achieve departmental objectives and Key Performance Indicators. Analyze operational statistics, reports, or data. Oversee and coordinate daily operations of the Peach Pass Retail Center and its satellite locations. Track the progress and productivity of assigned personnel to assess employee performance, ensuring that daily and monthly performance metrics are achieved. Provide training to staff on effective methods and procedures for completing assignments, resolving issues, and ensuring customer satisfaction. Monitor retail locations to evaluate individual demeanor, technical accuracy, and adherence to company policies and procedures; offer feedback as necessary. Ensure compliance with all requirements, including dress code and attendance policies. Serve as a liaison for operational challenges and technology systems. Conduct research to prepare, maintain, and submit necessary reports and records. Assist in developing and implementing process enhancements and operational modifications aimed at improving the effectiveness and efficiency of customer service center retail locations.Management Interaction:
Engage with upper management to provide status updates, budget information, recommendations, and alerts regarding issues. Discuss support needs and present suitable recommendations to meet these requirements. Develop efficient upgrade plans and submit necessary background and budget information to support these plans according to established standards. Conduct meetings with vendors and/or management to exchange relevant information and provide knowledgeable suggestions regarding the direction for system support and upgrades. Collaborate with other division and department members to resolve issues promptly.Professional Development:
Maintain a high level of job skills by attending and completing various seminars and training courses, as well as reviewing relevant literature. Plan personal training needs with a supervisor in a timely manner. Attend and complete training courses and seminars according to the established schedule and availability. Stay updated by reading professional periodicals and technical manuals to maintain current knowledge. Provide thorough training to less experienced employees in various tasks and procedures as directed by management. Communicate information clearly and understandably. Maintain expert-level knowledge of applicable laws, rules, regulations, policies, and procedures. Integrate knowledge of new trends and developments into section policies and procedures and recommend related organizational changes.Human Resources Management:
Conduct interviews and make appropriate selection recommendations following applicable rules and policies. Identify staff training and development needs and ensure timely job-related instruction is provided. Assign appropriate tasks to supervised employees, considering available resources and workload. Manage staff in utilizing software applications for processing orders, invoices, project oversight, and resolving escalated customer issues. Develop annual employee performance plans, conduct evaluations, and provide ongoing feedback and coaching. Monitor and approve staff leave usage while ensuring adequate coverage. Review, recommend, and/or initiate personnel actions according to applicable policies and guidelines. Identify alternatives and attempt to resolve issues before formal grievance filing, advising employees on appropriate grievance procedures. Conduct internal audits, investigations, and mediations as necessary.Interdepartmental Interaction:
Treat all state personnel fairly, ensuring no preferential treatment. Communicate accurate information courteously, demonstrating a willingness to assist. Accept responsibility for mistakes and take corrective action to prevent recurrence. Utilize established communication channels appropriately. Provide constructive feedback without undue criticism. Appreciate diverse approaches, cultures, personalities, and viewpoints in communication.Additional Duties:
Perform other responsibilities as assigned by management.
Minimum Qualifications: At least four (4) years of direct customer service experience at the entry level or equivalent position OR two (2) years of lead/supervisory experience in a similar role in customer service AND/OR completion of a four-year degree from an accredited institution AND two (2) years of lead/supervisory experience in a customer service role. Strong interpersonal skills, ability to multitask, and a commitment to a team-oriented environment are essential. Candidates must be organized, detail-oriented, and possess strong interpersonal skills for engaging with a diverse range of clients. Being goal-oriented and adaptable to the agency's daily needs is also a minimum requirement. A current, valid Class C Driver's License, a clean driving record, and certification to operate motor vehicles are necessary.
Additionally, candidates must embody the core values of Customer Focus, Integrity, Collaboration, Innovation, and Diversity.
A bachelor's degree from an accredited institution AND three years of lead/supervisory experience in a customer service setting OR five years of lead/supervisory experience in a customer service environment OR two years of experience at the lower level Customer Service Representative 3 (GST122) or equivalent position is required.
