Customer Service Representative

1 day ago


Lockport, Illinois, United States Cornerstone Community Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Cornerstone Community Federal Credit Union. As a key member of our frontline staff, you will be responsible for providing exceptional service to our members, processing transactions, and maintaining a high level of accuracy in cash handling and record-keeping.

Key Responsibilities
  • Process member transactions, including deposits, withdrawals, loan transactions, and funds transfers
  • Maintain accurate records and perform file maintenance as needed
  • Ensure cash boxes are maintained at predetermined dollar levels and adhere to cash handling and check cashing policies and procedures
  • Provide excellent customer service and respond to member inquiries in a professional and courteous manner
  • Assist in maintaining a clean and organized workspace and adhere to safe work practices and procedures
Requirements
  • High school diploma or equivalent required; some college preferred
  • Minimum 2 years of experience in a financial services environment, with a focus on cash handling and customer service
  • Ability to maintain bondability and pass a background check
  • Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of individuals
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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