Customer Service Representative

1 week ago


Lockport, Illinois, United States Mighty Taco Full time
{"Service": "Delivering Exceptional Customer Experience

We are committed to providing our customers with a superior level of service, ensuring their satisfaction and loyalty.

  • Interact with customers and team members in a professional and courteous manner.
  • Adhere to Mighty Taco cashier procedures, including suggestive selling and reading back orders.

As a Crew Team Member, you will be responsible for:

  • Counting money accurately and providing correct change.
  • Demonstrating urgency and meeting Mighty Taco's average service time of 2 minutes or less.
  • Handling minor customer complaints in a friendly manner.
  • Complying with the Mighty Taco dress code.
", "Quality": "Preparing Delicious Food

We take pride in serving high-quality food that meets our customers' expectations.

  • Prepare food according to company standards and sanitation protocols.
  • Know the Mighty Taco menu and pass the menu test within the first 15 hours of employment.
  • Operate our ovens and tomato slicer.
  • Read Kitchen Display Screens (KDS) correctly and make orders to customer specifications.
  • Meet and follow Mighty Taco cook objectives.
  • Portion properly to achieve product standards.
  • Abide by sanitation, health, and safety standards at all times.
", "Cleanliness": "Maintaining a Clean Environment

We strive to provide a clean and safe environment for our customers and team members.

  • Perform all assigned inside cleaning tasks, including sweeping/mopping of floors, dishes, and cleaning all areas of the bathrooms.
  • Perform all assigned outside cleaning tasks, including the parking lot, patio area, green spaces, outside trash cans, and dumpster area.
", "Equal Opportunity": "

Mighty Taco is an equal opportunity employer, committed to providing a fair and inclusive work environment for all individuals.

We welcome applicants from diverse backgrounds and are committed to creating a workplace that values diversity and promotes equal opportunities.

", "Requirements": "Requirements

To be successful in this role, you must:

  • Be legally authorized to work in the United States.
  • Be at least 16 years old (night closers must be 18 years old or older).
  • Have strong communication skills, including listening, understanding, and speaking.
  • Have a passion for customer service and the ability to multi-task and problem-solve.
", "About Us": "

Mighty Taco is a fast-food restaurant chain that has been serving delicious Buf-Mex food for over four decades.

We are committed to providing our customers with a unique and enjoyable dining experience.

", "Language": "

We communicate with our customers and team members in English.

We are committed to providing a welcoming and inclusive environment for all individuals.

", "Disclaimer": "

Mighty Taco is an equal opportunity employer and welcomes applicants from diverse backgrounds.

We are committed to creating a workplace that values diversity and promotes equal opportunities.

"}

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