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Customer Service Representative

2 months ago

Lockport, Illinois, United States PrideStaff Full time
{"title": "Customer Service Representative", "description": "Customer Service Representative

PrideStaff is seeking a Customer Service Representative for a manufacturing company in the Lockport area. This is a temp-to-hire position with a pay rate of $18/hr+ DOE.

The successful candidate will be responsible for maintaining relationships with existing and new customers, providing friendly and professional customer service, and communicating clearly and promptly via phone and email.

Key Responsibilities:

  • Maintain thorough knowledge of company products, including product specifications, standard operating procedures, prices, promotions, and other relevant information.
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Enter orders into systems and ensure customer satisfaction.
  • Collect payments from customers and review accounts regularly.
  • Recognize parts codes and sizes, and assist customers with returns and replacements.
  • Obtain customer feedback and complaints, and provide solutions to solve problems in a timely and professional manner.
  • Maintain and organize customer files and records.
  • Make phone calls or emails to bring back old customers.
  • Attract potential customers by providing product and service information.
  • Report customer needs and requests to management, and recommend potential products and services.

Requirements:

  • Previous experience with order entry programs and CRM systems, such as QuickBooks, Fishbowl, or NetSuite.
  • Above-average skills in Microsoft Word and Excel.
  • Typing speed and accuracy.
  • Strong verbal and written communication skills.
  • Ability to build rapport with customers instantly.
  • Strong ability to multi-task and prioritize proficiently.
  • Professionalism, patience, maturity, and integrity in all interactions.

Benefits:

  • Medical, Rx, and wellness benefits.
  • Dental and vision plan options.
  • Short-term disability.
  • 401(k) retirement plan.
  • Holiday pay.

PrideStaff offers a wide range of rewarding career options. Whether you prefer temporary work or a full-time position, we can help you find the job that best matches your skills and interests. With offices throughout the country, we give you the inside track to great jobs with more than 3,000 employers. Work with a staffing firm that works for you.", "requirements": "

  • Previous experience with order entry programs and CRM systems, such as QuickBooks, Fishbowl, or NetSuite.
  • Above-average skills in Microsoft Word and Excel.
  • Typing speed and accuracy.
  • Strong verbal and written communication skills.
  • Ability to build rapport with customers instantly.
  • Strong ability to multi-task and prioritize proficiently.
  • Professionalism, patience, maturity, and integrity in all interactions.
", "benefits": "
  • Medical, Rx, and wellness benefits.
  • Dental and vision plan options.
  • Short-term disability.
  • 401(k) retirement plan.
  • Holiday pay.
", "company": "PrideStaff"}