Motorcycle Service Specialist

3 weeks ago


Dumfries, Virginia, United States Ted Britt Auto Group Full time

About the Job:

As a key member of our service team, you will play a crucial role in ensuring our customers' Harley-Davidson motorcycles receive top-notch maintenance and repairs.

Job Responsibilities:

  • Manage service department operations to maintain high customer satisfaction levels
  • Diagnostics: Accurately diagnose problems and describe them clearly on repair orders
  • Estimation: Provide detailed estimates of costs and completion times to customers
  • Task assignment: Assign jobs to technicians based on skill level and resource utilization
  • Quality control: Review work-in-progress to ensure quality and timeliness
  • Assistance: Provide support to technicians when needed and determine correct part numbers for repair orders
  • Cashier duties: Perform cashier functions as required
  • Warranty handling: Follow procedures for quick and efficient handling of warranty items
  • Computer proficiency: Familiarize yourself with all phases of the computer system required for service and parts management

Customer Service Focus:

  • Provide exceptional customer service to internal and external customers
  • Greet customers with a friendly demeanor and handle telephone transactions efficiently
  • Notify customers promptly of any changes or additional work needed
  • Sell additional services by highlighting special offers or necessary repairs
  • Handle customer complaints professionally and demonstrate a commitment to resolving issues
  • Give repeat customers special attention to ensure issues are resolved

Requirements and Qualifications:

  • Treat employees and customers with respect and fairness
  • Model superior customer service behavior in all interactions
  • Promptly adapt to flexible scheduling needs
  • Maintain technical qualifications through ongoing training programs

Benefits and Salary Information:

We offer an estimated $55,000 - $65,000 per year salary, along with a comprehensive benefits package including medical, dental, vision, life insurance, and a 401(k) plan with employer match. Our dealership is committed to providing a positive working environment and opportunities for professional growth.

Additional Requirements:

  • Current motorcycle license
  • Experience with servicing Harley-Davidson motorcycles or ability to learn quickly
  • Familiarity with Point-of-Sale and Parts & Service management software

Working Conditions:

  • Work near moving mechanical parts
  • Potential exposure to battery acid, gasoline, chemicals, and exhaust fumes


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