Client Experience Specialist

2 weeks ago


Dumfries, Virginia, United States Bank of America Full time

About Us

At Bank of America, we believe in the power of relationships to drive growth and success. As a leader in the financial industry, we're dedicated to helping our clients achieve their goals through personalized service and innovative solutions.

About the Role

We're seeking a highly motivated and experienced Client Experience Specialist to join our team. This role will be responsible for building and maintaining strong relationships with clients, providing exceptional customer service, and driving business growth through strategic planning and execution.

Key Responsibilities

  • Build and maintain strong relationships with clients to understand their needs and preferences.
  • Provide exceptional customer service to ensure client satisfaction and retention.
  • Develop and execute strategic plans to drive business growth and increase revenue.
  • Collaborate with cross-functional teams to identify opportunities and implement solutions.
  • Maintain accurate records and reports to track client interactions and business performance.

Requirements

  • 5+ years of experience in client-facing roles, preferably in the financial industry.
  • Proven track record of building and maintaining strong relationships with clients.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.

What We Offer

  • Competitive salary: $60,000 - $80,000 per year.
  • Benefits package including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

EEO Policy

Bank of America is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.



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