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Account Coordinator

2 months ago

Clackamas, Oregon, United States Builders FirstSource Full time
Job Summary

We are seeking a highly organized and proactive individual to serve as a liaison between our sales personnel and customers. The ideal candidate will provide administrative support and customer service, handling inquiries, scheduling, and maintaining product information.

Key Responsibilities
  • Provide accurate and timely support to the outside sales team, members of the inside sales team, and/or customers.
  • Serve as a liaison between the sales organization and customers.
  • Handle incoming inquiries and provide requested information promptly and efficiently.
  • Monitor scheduled shipping dates to ensure timely delivery and expedite, as needed.
  • Investigate customer complaints or concerns and resolve issues within company guidelines.
  • Coordinate with other departments throughout the company on quotes, orders, returns, and credits.
  • Maintain up-to-date vendor/source product catalogs with current product and pricing information.
  • Maintain customer files and job files.
  • Enter orders into the system and schedule delivery of products.
  • Remain current on customer preferences, changes in local codes, and product developments.
  • Understand and observe all safety procedures and practices to prevent injury to self or coworkers.
Requirements
  • High school diploma or GED and prior admin support and/or customer service experience preferred.
  • Knowledge of company products, pricing, and estimating formulas and guidelines.
  • Strong attention to detail and basic math and measurement skills.
  • Good interpersonal and customer relations skills and verbal and written communication skills.
  • Ability to work in a fast-paced environment with ongoing deadlines and multi-task and prioritize.
  • Proficiency in Microsoft Office Suite.