Customer Service Liaison

3 weeks ago

Clackamas, Oregon, United States International Flavors & Fragrances Full time
Job Summary

The Customer Service Representative position at International Flavors & Fragrances is responsible for ensuring customer satisfaction and maintaining ongoing relationships with key accounts. This role involves managing existing accounts with varying needs-based requirements, working with the sales and support teams to achieve customer satisfaction, revenue generation, and long-term account goals.

Key Responsibilities

• Maintains contact with all clients to ensure high levels of client satisfaction and acknowledges and responds to all customer needs in a timely manner.
• Interfaces with customers and internal departments to manage multiple account-related and active product projects, ensuring timely quality resolutions and completion of actions.
• Analyzes customer satisfaction metrics, develops action plans in partnership with internal teams, and communicates opportunities for improvements with leadership.
• Communicates due dates, timelines, and expectations to customers and internal teams, maintaining weekly customer order reports.
• Identifies problems, implements continuous improvements, summarizes, and develops strategic solutions to improving customer satisfaction metrics.
• Partners with internal teams to identify improvements to problematic products and negotiates adjustments with the customer.
• Manages resolution of any production issues with internal teams, communicates to the customer problem and solution.
• Works with both internal and external logistics groups to schedule customer shipments to achieve required metrics.
• Liaises with Finance to resolve issues with billing and payment.
• Coordinates resolution of customer quality complaints and any necessary return and/or rework, ensuring completion of root cause analysis and implementation of corrective/preventative processes.
• Monitors customer specifications to ensure accuracy and version control.
• Enters, processes, communicates, and tracks orders internally and to customers.
• Monitors and communicates any changes to order, including quantities and changes in schedule, relaying customer needs to internal planning, purchasing, quality, and production teams.
• Produces sales order confirmations, box labels, invoices, and other required statements as needed.
• Manages, maintains, and coordinates delivery of customer-supplied materials, providing post-production inventory reconciliation reports to the customer.
• Manages customer artwork reviews, item setups, and inventory, inclusive of customer-supplied and IFF-purchased materials.
• Maintains electronic customer information, ship-to, pay-to, and active customer product lists.
• Maintains physical paperwork and ensures timely filing of customer records.
• Monitors unique materials and identifies areas for improvement, destruction, and/or disposition, negotiating reimbursements with customers as needed.
• Partners with internal teams on maintenance of electronic forecasts as needed.
• Directly manages assigned accounts.
• Other duties as assigned.
• Must be able to successfully pass all job-related tests and certifications required for working in a cGMP, quality environment, including but not limited to: inspections and GMP requirements to perform essential functions of the job. Must re-qualify every year on all job-related tests and certifications as job or qualifications require.

About IFF

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work, regardless of religion, gender identity & expression, sexual orientation, or disability.

Visit https://www.iff.com/ to learn more.

  • Customer Service Liaison

    4 weeks ago

    Clackamas, Oregon, United States Waste Connections Full time

    Customer Service Representative at Waste ConnectionsAs a key member of our team, you will work closely with other departments to resolve customer disputes and provide exceptional service. Your responsibilities will include:Key Responsibilities:Interview customers to understand their needs and record information for customer service purposes.Communicate with...

  • Customer Service Liaison

    4 weeks ago

    Clackamas, Oregon, United States XPO Logistics Full time

    XPO Logistics is seeking a skilled Customer Service Representative to join their team. Key responsibilities include:Key Responsibilities:Providing exceptional customer service via telephone and emailHandling customer complaints in a professional and calm mannerDiagnosing and resolving problems or issuesMonitoring delivery routes and processing changes or...

  • Customer Service Representative

    3 weeks ago

    Clackamas, Oregon, United States Enterprise Full time

    Job Summary: As a Customer Service Representative at Enterprise, you will be responsible for providing exceptional customer service by assisting customers and assessing their rental needs. Your key responsibilities will include taking incoming calls, providing information and resolution for customers, and managing outgoing calls for callback management and...

  • Customer Service Representative

    3 weeks ago

    Clackamas, Oregon, United States Solugenix Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Solugenix. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and candidates.Responsibilities:Customer Service: Respond to customer inquiries in a...

  • Customer Service Associate

    4 weeks ago

    Clackamas, Oregon, United States Enterprise Full time

    Job Summary:As a Customer Service Representative at Enterprise, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include taking incoming calls, providing information and resolution to customers, and managing outgoing calls for callback management and miscellaneous tasks.Key Responsibilities:Take...

  • Customer Service Representative

    3 weeks ago

    Clackamas, Oregon, United States Pacific Seafood Full time

    Job SummaryPacific Seafood is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    4 weeks ago

    Clackamas, Oregon, United States Enterprise Holdings Full time

    Job Summary:We are seeking a highly skilled Customer Assistance Representative Sr to join our team at Enterprise Holdings. As a key member of our branch team, you will provide exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.Key Responsibilities:Assist customers with their...

  • Customer Service Ambassador

    4 weeks ago

    Clackamas, Oregon, United States Pacific Seafood Full time

    About the RolePacific Seafood is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring timely and efficient resolution of customer inquiries, and contributing to the overall...

  • Customer Service Representative

    3 weeks ago

    Clackamas, Oregon, United States Enterprise Holdings Full time

    Job Summary:Enterprise Holdings is seeking a highly skilled Customer Assistance Representative Sr (CAR Sr) to provide exceptional customer service to both internal and external customers. This role involves assisting customers with their rental needs, providing administrative support, and acting as a rental backup in a large home city branch or airport...

  • Customer Service Representative

    4 weeks ago

    Clackamas, Oregon, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Assistance Representative Sr to provide exceptional customer service and support to internal and external customers. The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.This is a part-time position that...

  • Customer Service Representative

    4 weeks ago

    Clackamas, Oregon, United States Chick-fil-A Full time

    We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for each and every visit. Key Responsibilities:Provide exceptional customer service,...

  • Customer Service Lead

    4 weeks ago

    Clackamas, Oregon, United States MOD Pizza Full time

    About the RoleMOD Pizza is seeking a Customer Service Lead to join our team. As a key member of our leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization.Key ResponsibilitiesBe an example of MOD values and behaviors and exemplify a service mindset...

  • Customer Service Representative

    3 weeks ago

    Clackamas, Oregon, United States American Freight Furniture Full time

    Key Responsibilities:As a Retail Sales Associate at American Freight, you will be responsible for identifying customer needs and providing appropriate solutions using approved selling practices and guidelines. You will also be expected to meet associate performance standards consistently, understand website navigation, and maintain current knowledge of...

  • Customer Service Ambassador

    4 weeks ago

    Clackamas, Oregon, United States Pacific Seafood Group Full time

    Key Responsibilities:As a key member of the Pacific Seafood Group team, the Customer Service Representative will be responsible for:Processing orders from receipt to shipmentCovering for sales personnelAnswering phones and responding to customer inquiriesEnsuring timely delivery of ordersRequirements:To be successful in this role, the ideal candidate will...

  • Customer Service Representative

    3 weeks ago

    Clackamas, Oregon, United States Safeway Full time

    About the Role:Safeway is seeking a talented individual to join our team as a Retail Sales and Store Support associate. As a key member of our store team, you will be responsible for providing exceptional customer service and supporting the overall success of our store.Key Responsibilities:• Interact with valued customers and provide assistance with their...

  • Customer Service Representative

    4 weeks ago

    Clackamas, Oregon, United States Pacific Seafood Full time

    Pacific Seafood offers a unique internship program that allows interns to make an immediate impact on the company.During the 13-week program, interns will participate in a structured orientation week at the corporate headquarters, where they will meet the team and learn about the company's operations.Throughout the summer, interns will work on a meaningful...

  • Customer Service Lead

    3 weeks ago

    Clackamas, Oregon, United States MOD Pizza Full time

    At MOD Pizza, we're on a mission to create a world where everyone belongs. As a Restaurant Leadership Position, you'll play a key role in making this vision a reality. You'll lead our Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization.You'll set the example of what it means to serve, what it means to create a...

  • Customer Service Representative

    3 weeks ago

    Clackamas, Oregon, United States Farmers Insurance - District 24 Full time

    Job Title: Bilingual Customer Service RepresentativeJob Summary: We are seeking a detail-oriented and self-motivated individual to join our team as a Bilingual Customer Service Representative. As a key member of our team, you will provide exceptional customer service to our current clients and new prospects, while working to support the agency...

  • Customer Service Representative

    3 weeks ago

    Clackamas, Oregon, United States Target Full time

    Key Responsibilities:• Create a welcoming experience for every guest by authentically greeting and engaging in friendly conversation throughout each transaction.• Welcome guests into self-checkout and provide assistance as needed, ensuring a seamless shopping experience.• Scan and bag all guest items efficiently, maintaining a high level of...

  • Customer Service Representative Fueler/Washer

    4 weeks ago

    Clackamas, Oregon, United States Penske Full time

    Penske Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer.Key Responsibilities:Handle incoming sales and customer service calls in a fast-paced Corporate Sales Center environment.Explain sales procedures and respond to customer inquiries in a professional and...