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Customer Success Manager

2 months ago

San Francisco, California, United States Dagster Labs Full time
{"title": "Customer Success Role at Dagster Labs", "description": "About Us

We're a pioneering startup with a proven track record of shipping open-source software with global adoption. Our team values respectful, clear, and complete communication, and we expect each other to be creative, curious, effective, and empathetic. We're dedicated to building a data platform that empowers data platform engineers, data engineers, and full-stack data scientists to create robust and independent systems.

About the Role

As a founding member of our Customer Success Team, you'll play a crucial role in growing and deepening relationships with our current customers, identifying opportunities for expansion, and driving customer success. This is a full-time, competitively paid position with benefits, and we're a distributed team with offices in Philadelphia, San Francisco, and Minneapolis. We're hiring fully remote candidates in the U.S. and provide a remote work stipend to ensure a comfortable and productive work environment.

Responsibilities
  • Onboard new customers and ensure a positive initial experience with our product
  • Provide ongoing support to customers through various channels to ensure their success with our product
  • Analyze customer data and metrics to identify trends and proactively address issues before they become problems
  • Collaborate with sales and product teams to identify upsell and cross-sell opportunities and communicate customer feedback for product improvement
Requirements
  • 3-5 years of experience in a customer success or account management role, preferably within the SaaS industry
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders
  • Strong analytical skills and ability to use data to identify trends and drive decision-making
  • Ability to manage multiple priorities and work effectively in a fast-paced environment
What We Offer
  • A competitive salary range of $120K-160K
  • A remote work stipend to ensure a comfortable and productive work environment
  • A distributed team with offices in Philadelphia, San Francisco, and Minneapolis
  • A chance to work with a high-performing software development environment where people of all backgrounds are welcome
", "lang_code": "en-US"}