Director of Member Engagement
6 days ago
About the Role:
This is an exciting opportunity for a seasoned professional to join our team as a Membership Director. As a key member of our organization, you will be responsible for developing and implementing strategies to drive membership growth and engagement.
You will work closely with our staff, volunteers, and industry partners to identify opportunities for collaboration and partnership. Your exceptional interpersonal skills and ability to influence others will enable you to build strong relationships and achieve departmental goals.
Key Responsibilities:
- Drive revenue growth through effective membership sales and retention strategies
- Develop and execute targeted outreach campaigns to engage with group and individual members
- Design and implement innovative loyalty programs to enhance member satisfaction and retention
- Collaborate with cross-functional teams to promote services, programs, and products to members and potential members
- Provide exceptional customer service through effective training and management of the Membership Team
- Solicit member feedback and develop actionable recommendations for program and service improvement
- Oversee the transition to a new database system and ensure seamless integration of membership data
- Identify opportunities for exponential growth and develop strategic plans to achieve these goals
Requirements:
- Bachelor's degree in business, marketing, or a related field
- 8+ years of progressive experience in sales, marketing, operations, and management
- Demonstrated expertise in fiscal management
- Exceptional leadership and interpersonal skills
- Ability to work non-traditional hours and travel domestically
Compensation Package: Salary range: $90,000 - $120,000 per year
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