Director of Member Experience

1 week ago


Fall River, Massachusetts, United States Jobot Full time
About the Position

We are seeking an experienced and skilled Senior Membership Coordinator to join our team at Jobot. This is a unique opportunity to work with a dynamic organization and make a significant impact on our membership programs.

Key Responsibilities
  • Develop and manage the organizational membership loyalty program(s)
  • Lead our outreach and communication to both group and individual members
  • Collaborate across the organization and work with all departments to promote broad array of services, programs, and products to members and potential members
  • Manage, develop, and train the Membership Team to provide exceptional customer service
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in business, marketing, or related discipline required; MBA or advanced degree preferred
  • Minimum eight (8) years progressive experience and a demonstrated track record of accomplishments in sales, marketing, operations, and management
  • Experience in fiscal management of a $2+ million budget
  • Solid leadership skills with an ability to work effectively and accomplish tasks, projects, and goals through influencing others within a complex organizational structure
What We Offer

In addition to a competitive salary, we offer a range of benefits including medical insurance, dental insurance, long- and short-term disability insurance, paid time off, holidays, community service time, bereavement leave, parental leave, jury duty, free gym membership, discounts on travel, entertainment, and others via Perk Spot and the Benefit Hub, employee assistance program, employee snack bar, staff celebrations and events, and a hybrid structure – 3 days per week in office and 2 remote.



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