Instructional Systems Administrator II
4 days ago
This is an on-campus, in-person position that requires the management and support of the campus Learning Management System (LMS), Canvas, and other instructional technologies.
Key Responsibilities- Serves as a system administrator and change agent for the utilization and growth of both the primary campus learning management system (Canvas) and for the support of other instructional technologies for the University.
- Provides high-level escalation support for Canvas and other instructional technology through various communication channels.
- Provides direct assistance to OIT academic team members, OIT integration team leads, SMU libraries, the Provost's office, and the Center for Teaching Excellence regarding Canvas utilization, problem resolution, testing, and optimization.
- Assists in writing and developing Canvas and other instructional technology procedures, documentation, and communications to assist users in navigating various features and resolving common issues.
- Attends and facilitates information sessions, presentations, and faculty technology workshops to publicize and educate faculty members and students about instructional technology services and Canvas capabilities provided by SMU.
- Performs analysis and testing of campus instructional technology and Canvas; drives fast bug-resolution and feature requests.
- Collaborates with faculty, staff, and instructional designers to address instructional technology needs.
- Interfaces with external instructional technology vendors and agencies as they relate to sustaining and continually improving Canvas capabilities for faculty members, students and academic units.
- Bachelor's degree is required.
- A minimum of three (3) years of work experience administrating a campus LMS system is required.
- Candidate with Canvas experience is preferred.
- Candidate must demonstrate ability to work with users, create training materials and develop guidelines, and facilitating workshops.
- Candidate must also have the ability to work in a fast-paced, customer service-oriented environment.
- Candidate with experience in track record of managing multiple projects simultaneously for faculty and students is required.
- Candidate with experience with third-party integrations using LTI1.3 and OPMs is desired.
- Candidate must also demonstrate the ability to troubleshoot and communicate effectively with faculty, students, and staff.
SMU is a nonsectarian institution of higher learning committed to academic freedom and open inquiry. The University serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools.
BenefitsSMU offers a broad, competitive array of health and related benefits, as well as a wide range of wellness programs and professional and personal development opportunities.
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