Customer Service Representative
5 days ago
About Pinnacle GI Partners
We are a dynamic healthcare organization dedicated to delivering exceptional patient care and experiences. Our team is passionate about creating a positive and supportive work environment that fosters growth and development.
Job Summary
We are seeking a highly skilled and customer-focused Receptionist to join our team at our Lansing, MI location. As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience. Your primary responsibilities will include:
- Greets patients and performs check-in/out process
- Collects demographic, health history, and insurance information
- Collects co-pays and applies charges to patient accounts
- Schedules patient appointments and coordinates physicians' daily schedules
- Answers telephone and responds to inquiries
- Coordinates referrals for patients through insurance and other physician offices
Requirements
To be successful in this role, you will need:
- High School diploma or equivalent
- Minimum 1-3 years of customer service experience
- Previous medical office experience preferred
- Strong computer skills and ability to learn new software
- Pass a background check and drug screening
What We Offer
Pinnacle GI Partners is an equal opportunity employer and participates in E-Verify. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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