Customer Service Representative

5 days ago


Lansing, Michigan, United States Pinnacle GI Partners Full time

About Pinnacle GI Partners

We are a dynamic healthcare organization dedicated to delivering exceptional patient care and experiences. Our team is passionate about creating a positive and supportive work environment that fosters growth and development.

Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at our Lansing, MI location. As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience. Your primary responsibilities will include:

  • Greets patients and performs check-in/out process
  • Collects demographic, health history, and insurance information
  • Collects co-pays and applies charges to patient accounts
  • Schedules patient appointments and coordinates physicians' daily schedules
  • Answers telephone and responds to inquiries
  • Coordinates referrals for patients through insurance and other physician offices

Requirements

To be successful in this role, you will need:

  • High School diploma or equivalent
  • Minimum 1-3 years of customer service experience
  • Previous medical office experience preferred
  • Strong computer skills and ability to learn new software
  • Pass a background check and drug screening

What We Offer

Pinnacle GI Partners is an equal opportunity employer and participates in E-Verify. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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