Global Partner Operations Manager

1 week ago


San Francisco, California, United States Twitch Full time
{"About Us": "At Twitch, we're passionate about empowering live communities and creating a platform where thousands of communities come together for whatever, every day. Our team is dedicated to building a world-class experience for our partners, and we're looking for a talented individual to join our Global Partner Operations team.", "About the Role": "As a member of our team, you'll be responsible for managing internal processes and daily tasks that ensure baseline partner experiences on Twitch. You'll work closely with our Senior Manager of Global Partner Operations to handle processing of daily internal partner request queues and support partners across the business with ad-hoc requests related to our systems while working to improve these processes and overall experience of creators on the service.", "Responsibilities": "
\tManage Partner related internal requests queues across Onboarding, Offboarding, and Contract Management
\tAccomplish and meet manual onboarding workflow service level agreements
\tImprove and refine internal processes
\tReport internal request queue trends and performance
\tPartner with Finance, Legal and Global Partnerships teams to address Partner related issues
\tMaintain data and document repositories to assist Customer Support and Legal teams with Partner tickets
", "Requirements": "
\tManaged processes with a high volume of tickets or requests
\tCustomer service or other user-facing experience
\tComfortable handling and processing data sets
\tBachelor's degree from an accredited university
", "Perks": "
\tMedical, Dental, Vision & Disability Insurance
\t401(k)
\tMaternity & Parental Leave
\tFlexible PTO
\tAmazon Employee Discount
"}

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