Customer Service Supervisor

2 weeks ago

Wichita, Kansas, United States Unifi Aviation, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Unifi Aviation, LLC. As a key member of our operations team, you will be responsible for ensuring the safe and effective operation of our airport services.

Key Responsibilities
  • Supervise and Coordinate Daily Activities: Supervise and coordinate the daily activities of employees to ensure safe and effective operations.
  • Enforce Safety Protocols: Monitor and enforce safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies, and safety procedures.
  • Shift Management: Responsible for shift management, including workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Employee Relations: Enforce company policies and procedures, including disciplinary action, and promote Unifi policies on Equal Employment Opportunity, professional conduct, and investigate and respond to employee relations issues in a timely manner.
  • Communication: Communicate with manager concerning any problems or issues.
  • Shift Meetings: Schedule and conduct shift meetings.
  • Job Duties: Perform job duties of assigned shift, including assisting passengers through arrival and check-in processes, handling ticketing, boarding, baggage, reservations, and resolving complaints and problems.
  • Additional Responsibilities: Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Requirements
  • Valid Driver's License: Valid driver's license required.
  • Background Check: Ability to pass a pre-employment drug screen and up to a 10-year background check.
  • Age and Authorization: Must be at least 18 years of age and have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Experience: 2+ years of relevant experience required.
  • Knowledge, Skills & Abilities: Excellent customer service skills, strong work ethic, ability to work in a team-oriented environment, and ability to type and/or use a computer keyboard with sufficient speed to meet the requirements of the role.
Preferred Qualifications
  • Education: High school diploma or GED required.
  • Knowledge, Skills & Abilities: Able to communicate information and instructions verbally and/or via radio equipment, able to communicate effectively in a professional manner, strong leadership qualities, and ability to create a passionate and efficient workforce.
Working Conditions
  • Work Schedule: Must have flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime. We operate in a shift bid environment.
  • Work Environment: Must be able to be alert to moving vehicles or aircraft and use radio equipment. May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt, and dust for extended periods.
Physical Demands/Requirements
  • Lifting and Carrying: Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Walking and Climbing: Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Working in Cramped or High Places: Must be able to work in cramped or high places.
  • Carrying Heavy Items: Must be able to carry heavy items up and down jet way stairs.
Supervisory Responsibilities
  • Supervise Team: Supervise a team of Customer Service Agents and Leads.

Unifi Aviation, LLC is an Equal Opportunity Employer.

  • Customer Service Supervisor

    3 days ago

    Wichita, Kansas, United States Unifi Aviation, LLC Full time

    {"title": "Customer Service Supervisor", "description": "Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Unifi Aviation, LLC. As a key member of our operations team, you will be responsible for ensuring the safe and efficient delivery of customer service to our passengers.Key...

  • Customer Service Supervisor

    3 weeks ago

    Wichita, Kansas, United States Cox Enterprises Full time

    Job SummaryThe Customer Care Supervisor is a key role in driving exceptional customer service and business results. This position leads a team of Customer Care agents, coaching and developing their performance to meet or exceed company strategies and performance targets.Key ResponsibilitiesCoach and develop team members to ensure they have the resources and...

  • Customer Service Supervisor

    4 weeks ago

    Wichita, Kansas, United States Unifi Aviation, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Unifi Aviation, LLC. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and service delivery.Key ResponsibilitiesSupervise and Coordinate Daily Activities: Lead and coordinate the...

  • Customer Service Representative

    1 month ago

    Wichita, Kansas, United States Pilot Freight Service Full time

    **Customer Service Opportunity at Pilot Freight Services****Job Summary**Pilot Freight Services is seeking a part-time Customer Service Representative to join our team in McAllen, TX.**Key Responsibilities:**• Communicate effectively with customers, cartage agents, and station personnel.• Provide accurate rate quotes for shipments.• Track and resolve...

  • Customer Service Representative

    3 weeks ago

    Wichita, Kansas, United States Pilot Freight Service Full time

    Job Title: Customer Service 3Job Summary:Pilot Freight Services is seeking a full-time Customer Service 3 Agent for our La Vergne, TN location.Key Responsibilities:Provide exceptional customer service to all callers, answering incoming calls and troubleshooting any issues.Assist pilot stations and cartage agents with their queries and concerns.Monitor and...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States Pilot Freight Service Full time

    Job Title: Customer Service 3Job Summary:Pilot Freight Services is seeking a full-time Customer Service 3 Agent for our La Vergne, TN location.Key Responsibilities:Provide exceptional customer service to all callers, answering incoming calls and troubleshooting any issues.Assist pilot stations and cartage agents with their queries and concerns.Monitor and...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States Pilot Freight Service Full time

    Pilot Freight Services is seeking a part-time Customer Service Representative for our McAllen, TX location.Key Responsibilities:Frequent and accurate communication with customers, cartage agents, and other station and company personnel.Provide rate quotes on shipments and track their progress.Coordinate recovery and delivery schedules with cartage agents and...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States Pilot Freight Service Full time

    Job Summary:Pilot Freight Services is seeking a Customer Service 2 Agent - Inbound Dispatcher for our Orlando, FL terminal. The hours of the job will be 6:30am - 3:00pm.Key Responsibilities:Provide customer service to all callers and troubleshoot any issues.Assist pilot stations and cartage agents.Proactively manage the scheduling of local cartage's daily...

  • Ramp Services Supervisor

    3 days ago

    Wichita, Kansas, United States Worldwide Flight Services Full time

    About WFSAt Worldwide Flight Services, we're committed to delivering exceptional cargo and passenger handling services to our customers. As a Ramp Services Supervisor, you'll play a critical role in ensuring the smooth operation of our airport activities, coordinating with various departments to meet operational needs, and providing top-notch customer...

  • Customer Service Representative

    3 days ago

    Wichita, Kansas, United States Capitol Federal Savings Bank Full time

    Job Title: Customer Service AssociateJob Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing financial transactions, and ensuring a positive experience for our customers.Key...

  • Customer Service Representative

    4 days ago

    Wichita, Kansas, United States YOUNG MEN'S CHRISTIAN ASSOCIATION OF WICHITA KANSAS Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Membership Service Associate. In this role, you will provide exceptional service to our members, ensuring a positive and enjoyable experience at our facilities.Key ResponsibilitiesProvide excellent customer service by having a thorough knowledge of YMCA...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States Intrust Financial Corporation Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at INTRUST Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key Responsibilities:Respond to...

  • Supervisor - Family Services

    4 days ago

    Wichita, Kansas, United States TFI Family Services, Inc. Full time

    {"title": "Supervisor Opportunity at TFI Family Services", "description": "We are seeking a compassionate and experienced Supervisor to join our Permanency team at TFI Family Services. As a Supervisor, you will oversee case managers and support workers dedicated to helping children return to their families or find adoptive homes.Key...

  • Supervisor Ramp Services

    1 month ago

    Wichita, Kansas, United States Worldwide Flight Services Full time

    About Worldwide Flight ServicesWorldwide Flight Services is a leading provider of airport ground handling services, operating in 164 airport locations across 18 countries and 5 continents. We are committed to delivering exceptional service to our customers, while maintaining the highest standards of safety and security.Job SummaryThe Supervisor Ramp Services...

  • Customer Service Representative

    2 weeks ago

    Wichita, Kansas, United States Wichita Federal Credit Union Full time

    Job Title: Contact Center SpecialistAt Wichita Federal Credit Union, we are seeking a highly skilled and customer-focused Contact Center Specialist to join our team. As a Contact Center Specialist, you will be responsible for providing exceptional service to our members by answering their calls, resolving their issues, and offering them personalized...

  • Customer Service Representative

    4 weeks ago

    Wichita, Kansas, United States Penske Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer at Penske. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional service and their vehicles are properly fueled and maintained.Key ResponsibilitiesGreet customers...

  • Retail Customer Service Representative

    1 month ago

    Wichita, Kansas, United States FedEx Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring that our customers receive the highest...

  • Customer Service Representative

    4 days ago

    Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: 4X10 Customer Service AgentJob Summary:We are seeking a highly motivated and customer-focused 4X10 Customer Service Agent to join our team. As a 4X10 Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and selling new products and services.Key Responsibilities:Handle...

  • Customer Service Representative

    2 weeks ago

    Wichita, Kansas, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. In this role, you will be responsible for providing exceptional customer service to our donors, ensuring a positive and safe experience for all.Key ResponsibilitiesPrepare the autopheresis machine for the pheresis...

  • Customer Service Representative

    3 days ago

    Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service AgentJob Summary:MCI is seeking a highly motivated and customer-focused Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and selling new products and services.Key Responsibilities:Handle inbound and...