Customer Service Representative

4 days ago


Wichita, Kansas, United States MCI Military Recruitment Full time
Job Title: 4X10 Customer Service Agent

Job Summary:

We are seeking a highly motivated and customer-focused 4X10 Customer Service Agent to join our team. As a 4X10 Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and selling new products and services.

Key Responsibilities:

  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation including the training period
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • Work at home experience
  • State or Federal work experience

Working Conditions:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Compensation and Benefits:

We offer competitive compensation and benefits, including paid time off, paid holidays, and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars.

Disclaimer:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.



  • Wichita, Kansas, United States Pilot Freight Service Full time

    **Customer Service Opportunity at Pilot Freight Services****Job Summary**Pilot Freight Services is seeking a part-time Customer Service Representative to join our team in McAllen, TX.**Key Responsibilities:**• Communicate effectively with customers, cartage agents, and station personnel.• Provide accurate rate quotes for shipments.• Track and resolve...


  • Wichita, Kansas, United States Pilot Freight Service Full time

    Pilot Freight Services is seeking a part-time Customer Service Representative for our McAllen, TX location.Key Responsibilities:Frequent and accurate communication with customers, cartage agents, and other station and company personnel.Provide rate quotes on shipments and track their progress.Coordinate recovery and delivery schedules with cartage agents and...


  • Wichita, Kansas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using technology and Point of Sales SystemEnsure orders are organized and...


  • Wichita, Kansas, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...


  • Wichita, Kansas, United States Pilot Freight Service Full time

    Job Title: Customer Service 3Job Summary:Pilot Freight Services is seeking a full-time Customer Service 3 Agent for our La Vergne, TN location.Key Responsibilities:Provide exceptional customer service to all callers, answering incoming calls and troubleshooting any issues.Assist pilot stations and cartage agents with their queries and concerns.Monitor and...


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial and public sector clients. You will handle inbound customer inquiries, troubleshoot...


  • Wichita, Kansas, United States Pilot Freight Service Full time

    Job Title: Customer Service 3Job Summary:Pilot Freight Services is seeking a full-time Customer Service 3 Agent for our La Vergne, TN location.Key Responsibilities:Provide exceptional customer service to all callers, answering incoming calls and troubleshooting any issues.Assist pilot stations and cartage agents with their queries and concerns.Monitor and...


  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...


  • Wichita, Kansas, United States Waste Connections Full time

    Customer Service RepresentativeWaste Connections is seeking a highly skilled Customer Service Representative to provide exceptional service to our customers in Wichita, Kansas.Key Responsibilities:Resolve customer disputes and demonstrate proficiency in proprietary operational systems.Interview customers, record interview information, and provide service to...


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...


  • Wichita, Kansas, United States Mr Appliance Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Mr. Appliance, you will be the face of our company, handling service requests and customer complaints with professionalism and courtesy. Your role will involve receiving incoming calls, performing marketing and sales functions, and...


  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...


  • Wichita, Kansas, United States Core Acquisitions Inc Full time

    Job Title: Customer Service RepresentativeCore Acquisitions Inc. is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is perfect for individuals who thrive in a dynamic, customer-facing environment and are committed to delivering exceptional service.This is a full-time position that...


  • Wichita, Kansas, United States Pilot Freight Service Full time

    Job Summary:Pilot Freight Services is seeking a Customer Service 2 Agent - Inbound Dispatcher for our Orlando, FL terminal. The hours of the job will be 6:30am - 3:00pm.Key Responsibilities:Provide customer service to all callers and troubleshoot any issues.Assist pilot stations and cartage agents.Proactively manage the scheduling of local cartage's daily...


  • Wichita, Kansas, United States Dynata Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Dynata. As a Customer Service Representative, you will be responsible for conducting outbound surveys with customers to gather feedback and insights on their experiences with our clients.Key...


  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.Key...


  • Wichita, Kansas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, resolving issues in a timely and professional manner, and exceeding customer...


  • Wichita, Kansas, United States QCHI Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time entry-level position that offers great potential for growth and development.Key Responsibilities:Process cash transactions for customersInitiate customer loans and provide...