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Clinical Support Specialist

2 months ago

Concord, New Hampshire, United States Atrium Health Full time

About the Role

Atrium Health is seeking a skilled Medical Assistant to join our team at Concord Endocrinology. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.

Key Responsibilities

  • Exemplify caring and compassionate customer service to create an excellent patient experience
  • Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
  • Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
  • Follow patient intake/rooming work policies in place at the practice and maintain examination areas
  • Assist with performing screening and treatments by gathering information related to health maintenance and documenting patient care
  • Updates health maintenance at patient visit, accurately identifies medication changes and updates allergy information at each visit
  • Utilizes standard precautions, complies with policies and other Regulatory Agency standards
  • Assists with patient inquiries for prescription refills, appointment scheduling, and referral authorization
  • Completes CLIA approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards
  • Conduct Point of Care testing (POCT) per standing order/provider order. Performs Quality Control and maintenance for Point of Care in-office lab procedures, as applicable.
  • Performs venipuncture. May be required to assist with collection of specimens of body fluids such as urine and blood for laboratory testing. Completes lab requisitions and prepares specimens for pick-up.
  • Ensures ordered laboratory and diagnostic tests are tracked and logged, and that the care team is presented with test results
  • Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Work consistently requires walking, standing, sitting, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift and support the weight of 35 lbs in handling patients, medical equipment, and supplies. Possible exposure to communicable diseases. Must speak, read, and write Basic English fluently. Intact senses of sight, hearing, smell, and touch. Manual finger dexterity.

Education, Experience and Certifications

A high school graduate or equivalent is required. BLS certification is required per policy guidelines. Must maintain current certification. Recognized/certified as a CMA or RMA by one of the following National Organizations: American Association of Medical Assistants (AAMA), National HealthCareer Association (NHA), National Healthcare Worker's Association (NHCWA), National Center for Competency Testing (NCCT), American Registry of Medical Assistants (ARMA) American Medical Technologists (AMT), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA). Candidate must possess one of the following: A) Completion of an accredited Medical Assistant program B) Intermediate EMT or Paramedic Program with 3 years prior clinical experience required. C) Structured military training which is clinical in nature per DD214. D) Graduate of an Accredited School of Professional Nursing. E) 3 years on the job training and successful completion of Medical Group approved competency assessment.