Sales and Service Advisor
2 weeks ago
JOB OVERVIEW:
The Sales and Service Advisor plays a crucial role in delivering exceptional customer support for all guests by operating in a dynamic phone-based environment. This position involves managing sales and service inquiries, including processing orders for various Universal Studios products and services such as Annual Passes, Tickets, and Vacation Packages.
KEY RESPONSIBILITIES:
- Achieve monthly sales targets related to Conversion Rates, Average Order Value (AOV), Length of Stay (LOS), and Multi-Park Ticket Sales.
- Maintain quality standards as outlined by the company's quality assurance program.
- Enhance the guest experience by providing additional service options tailored to individual needs.
- Meet productivity metrics, including but not limited to: Adherence, Average Handling Time (AHT), Attendance, and Order Entry Accuracy.
- Participate in Environmental, Health & Safety initiatives by adhering to established policies and engaging in team activities.
- Perform other related duties as assigned.
EDUCATION REQUIREMENTS:
A high school diploma is mandatory. An Associate's degree is preferred.
EXPERIENCE REQUIREMENTS:
A minimum of two years in an inbound contact center environment with a focus on sales or travel services is required. Candidates with successful face-to-face sales experience or hospitality background will also be considered.
ADDITIONAL INFORMATION:
This role requires proficiency in handling multiple client interactions daily in a structured work environment. Candidates should possess advanced PC skills and be comfortable navigating various operating systems simultaneously. The position involves routine tasks with occasional operational changes, necessitating sound decision-making skills to ensure a positive guest experience while upholding company standards.
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