Outbound Call Center Data Collection Specialist

6 days ago


Fort Walton Beach, Florida, United States Titan Technologies Full time
Job Title: Outbound Call Center Data Collection Agent

Titan Technologies is seeking a highly skilled and motivated individual to join our team as an Outbound Call Center Data Collection Agent. As a key member of our federal contracting team, you will play a critical role in collecting data from companies across the United States to support the Bureau of Labor Statistics (BLS).

Job Summary:

We are looking for a detail-oriented and customer-focused individual to join our team. As an Outbound Call Center Data Collection Agent, you will be responsible for cold calling companies to enroll them in the BLS Current Employment Statistics (CES) Program. You will also process confidential data records, identify and resolve inconsistencies, and ensure quality control of collected data.

Responsibilities:
  • Cold call companies to meet monthly performance obligations
  • Process confidential data records obtained through telephone interviews or other approved means
  • Identify and resolve inconsistencies in respondent's responses
  • Establish a rapport with potential respondents and enroll companies into the BLS CES Program
  • Ensure quality control of collected data while identifying and reporting problems in obtaining valid information
  • Interpret numerical data, review error messages, and correct data where applicable
  • Adhere to daily, weekly, and monthly performance targets
  • Research target company contact information online
Requirements:
  • Proficiency with basic computer functions, including typing a minimum of 40 wpm
  • Proficiency with Microsoft Word
  • Demonstrated experience using the internet for research
  • Excellent oral and written communication skills
  • Strong interpersonal skills and the ability to communicate clearly and effectively
  • Basic math skills, including the ability to round, quantify, and analyze numbers
  • Ability to successfully pass a level 2 government background investigation and drug screen
  • High school diploma or equivalent
  • Minimum two (2) years of relevant experience
Preferred Experience:
  • Call center experience with strong customer service and sales skills
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills
  • Bilingual (Spanish)
About Titan Technologies:

Titan Technologies is a Service Disabled Veteran Owned Business that designs, builds, integrates, and manages innovative solutions and software applications. We are proud to be an equal opportunity employer and offer a competitive benefits package, including 401k with company match, HSA, and 11 paid holidays.

We are committed to delivering results with maximum impact and making a positive difference in our nation's economic policy. If you are a motivated and detail-oriented individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.



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